Job Title Trainer II Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance We partner with ambitious progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations Role and Key Responsibilities Responsible for day-to-day functional direction of agents within the program training classroom workplace including student progress monitoring for the duration of training providing coaching and developmental feedback and readiness recommendations Utilize effective presentation and facilitation skills including creative training techniques and adult accelerated learning techniques using a variety of training delivery modalities in a classroom environment Prepare and present training materials through classroom learning hands on demonstrations and supporting activities Accountable for achieving individual training performance metrics Support and partner with Operations to transition agents from training to production environment ensuring competency levels meet business standards Maintain relevant product knowledge for each account by taking calls attending client and cross functional meetings as needed and side by side observations Ensure effective consistent communication with managers peers and other resource groups including day-to-day informal interaction with clients May support the Instructional Design team in designing and developing training materials for various instructional delivery methods including computer-based training interactive classroom training and written job aids Measure the effectiveness of training programs using various feedback methods - focus groups interviews and surveys that will lead to enhancement of training resources and programs based on results of evaluation Recommend curriculum modifications to Training Manager Supervisor on the basis of internal customer feedback and or Training Needs Analysis Participate and contribute to continuous learning culture by maintaining engagement on change management product and services releases policies processes and procedures Key skills knowledge Subject Matter Expertise Deep understanding of the technology tools or processes being taught Troubleshooting Skills Ability to resolve technical issues during training Continuous Learning Staying updated with new technologies and industry trends Curriculum Development Designing structured training programs and materials Presentation Skills Clear and engaging delivery of complex concepts Adaptability Adjusting teaching methods based on learner needs and skill levels Assessment Feedback Creating quizzes evaluations and providing constructive feedback Education - Graduate Undergraduate Disclaimer - Neither Concentrix nor any authorized 3rd party who assist with our recruitment process ever ask candidates for recruitment processing or any other kind of fees in exchange for offer letters from Concentrix Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities Location India Bangalore - Divyashree Language Requirements Time Type Full time2025-12-16If you are a California resident by submitting your information you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

📌 Trainer Ii (Karnataka)
🏢 Concentrix
📍 Karnataka