Role Customer Success Executive Department Customer Experience Operations Location Noida 136 HR Parul Sonik (phone hidden) Key Responsibility Areas KRA Ensure seamless onboarding of new clients by guiding them through the complete onboarding process Conduct welcome calls emails to familiarize clients with the platform services Document all onboarding steps and maintain status trackers for all new clients Set explicit expectations with clients regarding deliverables timelines and escalation paths Serve as the single point of contact for assigned client accounts post-onboarding Build and maintain strong long-lasting relationships to ensure client satisfaction and retention Conduct periodic review meetings with clients to gather feedback and identify growth opportunities Coordinate with internal teams to resolve issues implement feedback and upgrade services if required Respond promptly to client queries concerns or complaints with a resolution-focused approach Track support tickets and ensure timely closure within defined SLAs Escalate complex issues to the relevant departments while ensuring constant client communication Maintain and update CRM with all client communications progress and feedback Share weekly monthly client status and performance reports with internal stakeholders and clients Record case studies and success stories for marketing reference use Drive customer satisfaction through personalized engagement and consistent support Monitor churn indicators and take proactive steps to prevent client drop-off Encourage happy clients to share testimonials reviews or referrals Job Types Full-time Permanent Pay Up to 30 000 00 per month Benefits Health insurance Provident Fund Work Location In person