Customer Support Executive Team Lead Experience Required Customer Support Executive 0-2 years Team Lead 4-6 years with team management experience Key Skills Requirements Empathy Understand and address customer concerns with patience and care Product Knowledge Deep understanding of our product services to offer effective support Problem-Solving Quickly identify issues and provide timely resolutions Project Management Manage multiple tasks and customer accounts efficiently Analytical Thinking Use data and key metrics to drive decisions and demonstrate value Team Management For Team Lead only Proven experience in managing a team of 5-10 people What You ll Do Customer Onboarding Guide new customers through the setup process to ensure a smooth and positive start Customer Engagement Maintain regular communication to understand client needs address concerns and share updates about new features and enhancements Renewals Retention Proactively manage customer renewals showcase product value and reduce churn Customer Advocacy Feedback Loop Represent the voice of the customer internally by sharing feedback with the product and marketing teams Upselling Cross-Selling Identify and recommend suitable add-on features or services to maximize customer value Metrics Reporting Track and report on key success metrics like CSAT NPS churn rate and product usage to ensure a measurable impact on customer satisfaction Issue Resolution Resolve escalations quickly while maintaining robust positive customer relationships Ideal Candidate Profile Strong interpersonal and communication skills Self-driven with a customer-first mindset Comfortable working in a fast-paced environment For Team Leads Experience mentoring and coaching a small team Job Type Full-time Pay 20 000 00 - 28 000 00 per month Work Location In person

📌 Customer Support Representative (securities Industry) (Maharashtra)
🏢 Ncompasstrac India
📍 Maharashtra