Other Location Hyderabad IndiaLanguage English Summary We re Concentrix The intelligent transformation partner Solution-focused Tech-powered Intelligence-fueled The global technology and services leader that powers the world s best brands today and into the future We re solution-focused tech-powered intelligence-fueled With unique data and insights deep industry expertise and advanced technology solutions we re the intelligent transformation partner that powers a world that works helping companies become refreshingly simple to work interact and transact with We shape new game-changing careers in over 70 countries attracting the best talent The Concentrix Technical Products and Services team is the driving force behind Concentrix s transformation data and technology services We integrate world-class digital engineering creativity and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences We combine human-centered design powerful data and strong tech to accelerate transformation at scale You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience Within our professional services team you will deliver strategic consulting design advisory services market research and contact center analytics that deliver insights to improve outcomes and value for our clients Hence achieving our vision Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional And we re proud to be recognized with awards such as World s Best Workplaces Best Companies for Career Growth and Best Company Culture year after year Join us and be part of this journey towards greater opportunities and brighter futures Description We are seeking a skilled and experienced CXone software Engineer to join our team The ideal candidate will be responsible for designing implementing and maintaining CXone solutions to ensure seamless communication This role requires deep technical expertise in CXone platforms strong problem-solving skills and a commitment to delivering high-quality solutions for our clients or organization Key Responsibilities Design Implementation Configure and deploy CXone CCaaS CX software including the latest AI empowered modules named Mpower Enlighten In-depth understanding of CXone Framework IVR Digital Engagement Email Chat Some and SMS Routing Recording and Reporting Integrate the CXone solution with CRM and other third-party applications System Maintenance Optimization Monitor and maintain the CXone software to ensure high availability and performance Troubleshoot and resolve technical issues related to the CXone software Development Customization Develop routing strategies call- workflows and scripts tailored to business requirements Develop solutions for automation Voice and Digital based on the CXone software Customize solutions for specific client or internal business needs Collaboration Support Work closely with cross-functional teams including network engineers developers and QA teams Provide technical support and training to end-users and stakeholders Participate in incident and change management processes Documentation Reporting Create and maintain system documentation including architecture diagrams configurations and SOPs Provide regular performance reports and recommend improvements Required Skills Qualifications Technical Expertise o Proficiency in the CXone platform or other CCaaS solutions o Knowledge of WebRTC technology and experience working on WebRTC based platforms o Experience with SIP VoIP and telephony protocols o Knowledge of IVR design call routing and voice screen recording systems Programming Scripting o Familiarity with languages like Net Java C or Python for integration o Knowledge of CXone Studio or other similar scripting tools Tools Integration o Experience with databases SQL Oracle o Knowledge of integrating with CRMs like Salesforce SAP or Microsoft Dynamics o Familiarity with AWS Azure or other cloud platforms Soft Skills o Strong analytical and problem-solving skills o Excellent communication and documentation abilities o Ability to work in a collaborative and fast-paced workplace o Multi-task and maintain composure in stressful and demanding work environment Preferred Qualifications CXone Certifications e g CXone Implementation Certified CIP Experience with Agile Scrum methodologies Education Bachelor s degree in computer science Information Technology or a related field Relevant work experience may substitute for formal education requirements Experience 7 years of experience working with CXone software or other CCaaS Solutions