Who we are About Stripe Stripe is a financial infrastructure platform for businesses Millions of companies-from the world s largest enterprises to the most ambitious startups-use Stripe to accept payments grow their revenue and accelerate new business opportunities Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead That means you have an unprecedented opportunity to put the global economy within everyone s reach while doing the most important work of your career About the team Stripe was built with simplicity in mind We strive to deliver frictionless experiences for all of our users whether they are an Independent Business Startup SMB or Enterprise and our mission is to provide all Stripe Users with the best support experience possible Today Stripe handles over a million support cases per year and processes millions of internal transactions We re going to achieve excellence by thinking of support in a novel solution-oriented way and viewing operations as an integral enabler of all of Stripe s growth Stripe has unique operational problems resulting from both our type of scale and the type of businesses we partner with as a result of growing the GDP of the Internet Stripes leverage understanding of our products the financial industry and money movement and our processes to support both internal and external users Doing so requires us to invest significant resources into building this experience ourselves What you ll do Stripe Delivery Center is a global team to design implement and grow Stripe s operations for the next decade We are looking for dynamic and curious people that have a passion for solving global user issues building operations drive process improvement and want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe s growth If you like challenging scaled problems and are an amazing teammate we want to hear from you Responsibilities Troubleshoot and solve external user issues Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams to improve our product offerings and messaging around new products and features Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from ground up and make a real impact on the future on organization Partner with global operations specialists or business process owners to run a critical workflow Who you are We re looking for someone who meets the minimum requirements to be considered for the role If you meet these requirements you are encouraged to apply The preferred qualifications are a bonus not a requirement Minimum requirements You have a user first mindset and are energized by the challenge of solving difficult problems You have excellent communication skills both written and verbally You excel in analytical thinking and problem solving You might have prior experience in customer service or internal external user facing operations You enjoy learning about technical products and processes you are an organized self-starter with passion for finding solutions to our user s challenges You have a process-oriented mindset and ability to get things done You enjoy working in an in-office workplace with strong cross team collaboration and support You are able to prioritize and enjoy working in a quick-moving environment You are humble and have a proven track record for working well across teams and with external partners You re willing to work a weekend shift pattern either Sun-Thur with Fri and Sat off or Tue-Sat with Sun and Mon off the SDC operates during daytime hours in 9 hour shifts including 1 hour paid lunch break scheduled to fall between the hours of 6am and 10pm Preferred qualifications Prior experience or knowledge in user support Prior experience working on projects or process improvement initiatives