Build and maintain long-term relationships with existing and new customers Understand customer needs and ensure they receive timely and effective solutions Handle customer escalations professionally and ensure proper follow-up until resolution Maintain accurate records of customer interactions and transactions Analyze customer data to identify trends and opportunities for improvement Conduct regular follow-ups to ensure customer satisfaction and retention Develop strategies to improve customer loyalty and reduce churn Provide training and support to team members on customer-handling techniques Ensure compliance with company policies and service standards Excellent communication and interpersonal skills Solid problem-solving and conflict-resolution abilities Ability to handle multiple tasks and manage time effectively Proficiency in CRM software and Microsoft Office tools Customer-focused mindset with a positive attitude Ability to work independently and as part of a team Prior experience in customer service CRM or similar roles added advantage Job Types Full-time Permanent Fresher Pay 10 000 00 - 15 000 00 per month Benefits Flexible schedule Internet reimbursement Work Location In person