Job descriptionCompany and benefits Job IDASSOC016507 Employment TypeRegular Work Stylehybrid LocationNoida UP India RoleAssoc Mgr Tax Research Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you Job Summary The Associate Manager - Tax Research supports UKG s Payment Services Tax Research Team in ensuring timely and accurate compliance with employer payroll tax obligations across all U S jurisdictions This role oversees tax notice resolution state and local agency relations and compliance research related to State Unemployment Insurance SUI State Income Tax SIT and Local Tax The Associate Manager provides leadership to a team of tax research analysts He acts as a subject-matter expert in payroll tax regulations helping maintain UKG s reputation for accuracy and agency compliance Primary Responsibilities Lead and coach a team of tax research analysts responsible for resolving state and local employer tax notices Review escalated cases for accuracy ensuring resolutions align with federal state and local tax laws Conduct advanced research and interpretation of complex tax regulations notices and policy updates Serve as the primary liaison with state workforce agencies departments of revenue and local taxing authorities to resolve client account discrepancies filing rejections and late payment issues Manage communication with agencies to clarify procedural changes rate updates and filing deadlines Oversee analysis of tax notices including those triggered by o Late or missing filings and payments o Incorrect or outdated SUI rates o Wage base or deposit threshold miscalculations o Client account mismatches or profile errors o ACH payment failures or delayed postings Monitor and ensure resolution of SUI SIT and Local Tax notices within defined Service Level Agreements SLAs Identify root causes of recurring notices and collaborate with Tax Filing Payments and Product teams to implement corrective actions Review and approve agency correspondence and waiver requests for penalties or interest Maintain detailed knowledge of agency-specific filing frequencies payment methods and registration requirements Audit team documentation and ensure consistent compliance with internal policies SOX controls and audit standards Analyze data to identify emerging agency trends process gaps and training needs Generate and present notice resolution metrics root cause analyses and operational performance reports Partner cross-functionally with UKG teams to enhance client satisfaction system accuracy and compliance automation Qualifications Education Bachelor s degree in Accounting Finance Taxation or Business Administration required Advanced degree or FPC certification preferred Experience 8 years of experience in U S payroll tax research compliance or employer tax notice resolution with a minimum of 3 years of experience in HCM US Payroll Taxes and Compliance A Minimum of 5 years of leadership or supervisory experience in a tax compliance or payroll operations role with a minimum team size handling experience of 10-15 Strong knowledge of State Unemployment Insurance SUI State Income Tax SIT and Local Tax laws and processes Experience interacting with state and local agencies such as the Departments of Revenue Labor and Workforce Development Familiarity with agency portals e g SIDES TAP MyTax Illinois Uplink etc and tax filing platforms Skills Excellent research analytical and critical-thinking skills Excellent Stakeholder Management Skills Strong communication skills to manage professional correspondence with agencies and clients High attention to detail with proven accuracy in data review and tax analysis Strong knowledge of Microsoft Excel Word and internal workflow case management tools Ability to work in a fast-paced compliance-driven environment and manage multiple priorities Preferred Qualifications Experience with UKG systems or similar payroll tax platforms Knowledge of root-cause analysis and continuous improvement methodologies e g Six Sigma Proven success in managing complex multi-state and local tax compliance issues Ability to lead and develop teams through training coaching and performance management Key Competencies Technical Expertise Deep understanding of payroll tax laws and employer compliance Leadership Ability to guide teams and deliver on performance metrics Agency Relations Builds strong team-oriented relationships with state and local tax authorities Problem Solving Identifies and resolves systemic issues driving recurring tax notices Process Excellence Improves compliance workflows and ensures data integrity Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change