Experience 1-3 YearsLocation Surat In office Department Customer Success After-SalesEmployment Type Full-time About SuvitSuvit io is an AI-powered SaaS platform that helps businesses and accounting professionals automate their daily data entry and accounting operations with speed accuracy and intelligence We re on a mission to simplify finance workflows and make automation accessible to every business If you are passionate about technology customer relationships and helping users get the best out of digital products this role is for you About the Role We are looking for a Customer Onboarding Executive who will ensure a seamless onboarding journey for our customers after the sales process is complete You will help customer set up their accounts integrate tools like Tally and guide them in using Suvit s automation features effectively Your goal make customers feel confident supported and successful from day one Key ResponsibilitiesAct as the first point of contact for new customers after the sale is confirmed Manage the entire onboarding process from account setup to successful implementation Assist clients in integrating Suvit with Tally or other accounting software Conduct training sessions and product demos to help users understand Suvit s automation tools Collaborate with the Sales Support and Product teams to ensure a smooth customer journey Monitor customer progress and follow up until onboarding completion Record client feedback identify common challenges and suggest improvements in the onboarding experience Maintain accurate records in CRM and ensure timely communication at each onboarding stage Transition clients smoothly to the Customer Success or Renewal team post-onboarding RequirementsBachelor s degree in Business Administration Commerce Accounting or related field 1-3 years of experience in client onboarding implementation or customer success preferably in SaaS accounting or fintech domains Understanding of Tally ERP accounting workflows is a plus Excellent communication and coordination skills Strong problem-solving attitude with customer empathy Experience with CRM tools e g HubSpot Zoho will be an advantage Ability to manage multiple clients and deliver within deadlines Why Join Suvit ioBe part of an AI-driven SaaS company revolutionizing the accounting world Work in a fast-paced innovation-led culture where your ideas matter Opportunity to interact directly with business owners CAs and finance teams Growth-focused environment with continuous learning and recognition