JLL supports the Whole You personally and professionally Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology to our clients We are committed to hiring the best most talented people in our industry and we support them through professional growth flexibility and personalized benefits to manage life in and outside of work Whether you ve got deep experience in commercial real estate skilled trades and technology or you re looking to apply your relevant experience to a new industry we empower you to shape a brighter way forward so you can thrive professionally and personally Corporate Solutions Integrated Facilities Management ROLE AND RESPONSIBILITIES OVERALL ROLE The client has a fast-paced collaborative and innovation-driven environment The requirement is for a mind set that is very hands-on energetic helpful and straight forward Achieve excellence in maintenance service programs at client obtaining the highest possible standards and practices Manage the scope of contracts to ensure agreed deliverables are met within the stipulated time To provide comprehensive facility management for services to the client with a focus on continuous improvement Achievement of the Key Performance Indicators and Service Level Agreements targets POSITION GOALS To provide administrative support to FM for site teams To provide comprehensive management of services covering all facility services to the client with the focus of continuous improvement To achieve financial and other targets given by Facility Manger Achievement of the service level agreements ROLES AND RESPONSIBILITIES Site Operations Management Monitoring of Housekeeping related activities Arrangement of all consumables and supplies for Client VIP visits Interfacing with the pest control for carrying out the pest control activities at the facility Monitoring the mail room activities Preparing the Daily Weekly and Monthly reports Collecting all documents from the vendor for compliance audit Interacting with the Housekeeping vendor Taking facility rounds and find out snags and raising GUTS tickets for the same Follow up and close the tickets logged Effectively manage Facility team to ensure an on time deliverable system Routinely Inspect all services to ensure performance measures are being maintained Provide assistance to FM in all administrative functions security issues and Facility services and any other administrative functions deemed by Client Ownership of the Day to day administration including reports generation of the stocks tracker Muster all the housekeeping staff of the shift before deployment and communicate the priorities of the day Inspect the turn out and attendance of the staff and sign the shift register Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints Oversee the pantry equipment and reprographic equipment operations during the shift and identify issues and take necessary actions Communicate to the FM all incidents issues and pending problems Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions Managing MicroKitchen for stacking of Food Beverage cleanliness vending machines Stock Maintenance and all time availability of the same Monitoring the Food Vendors at site Monthly Accruals to be submitted to the FM Co-ordinate with Space planner for any moves Soft services stores and stocks to be maintained Indent monthly requirements for Soft services as per the month s budget Involve in Vendor staff Training Development Maintenance of Library books and stocks Manage Concierge Vendor for timeliness and for any escalations Laundry vendor co-ordination Gym Spa Bunker room Wellness room linen maintenance Oversee Horticulture requirements at site Maintaining stock and issuing of sports equipment Maintain Asset Register Vendor Management Vendor grooming and real time monitoring of services and periodic reviews and ensure adherence to SLA Carrying out Vendor Background Checks Processing of vendor Invoices Others Maintaining external employee data Preparing floor register for Health and Safety Issues for Google Compile and update site account details Coordinate and organize events requested by Google Assist in the preparation of Daily reports Weekly Report and Monthly Management Report 24 7 emergency call support and site attendance is required Participate in emergency evacuation procedures including crisis management and business continuity Any responsibility task given by the client Manager going forward will be a part of the JD CANDIDATE SPECIFICATION KEY SELECTION CRITERIA Ideal Experience Tertiary qualifications in property building or facilities management preferable Excellent people skills and ability to interact with a wide range of client staff and demands Demonstrated experience with tendering and service improvement initiatives required Knowledge of occupational safety requirements Strong PC literacy and proven ability to manage daily activities using various systems Key Performance Measures Reports on time Accurate billing and invoicing Zero stock out of situation Maintain high standards of housekeeping of facility KEY STAKEHOLDERS Employees Assistant Managers Vendor staff REPORTING TO Assistant Managers If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements below We re interested in getting to know you and what you bring to the table Personalized benefits that support personal well-being and growth JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive advantages package that prioritizes mental physical and emotional health About JLL - We re JLL a leading professional services and investment management firm specializing in real estate We have operations in over 80 countries and a workforce of over 102 000 individuals around the world who help real estate owners occupiers and investors achieve their business ambitions As a global Fortune 500 company we also have an inherent responsibility to drive sustainability and corporate social responsibility That s why we re committed to our purpose to shape the future of real estate for a better world We re using the most advanced technology to create rewarding opportunities amazing spaces and sustainable real estate solutions for our clients our people and our communities Our core values of teamwork ethics and excellence are also fundamental to everything we do and we re honored to be recognized with awards for our success by organizations both globally and locally Creating a diverse and inclusive culture where we all feel welcomed valued and empowered to achieve our full potential is important to who we are today and where we re headed in the future And we know that unique backgrounds experiences and perspectives help us think bigger spark innovation and succeed together