Cloud Engineer Staff Chennai India The Opportunity Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive Our mission is to empower educators and institutions with meaningful innovation that s simple and intelligent inspiring student success and institutional growth The Power of Together is built on having a diverse and inclusive workforce We are committed to making diversity inclusion and belonging a foundational part of our hiring practices and who we are as a company For more information about Anthology and our career opportunities please visit www anthology com We re looking for an experienced Amazon Connect Expert to join our team and help design configuration and integration of advanced contact center solutions using Amazon Connect The ideal candidate has deep technical knowledge of Amazon Connect and its ecosystem and is skilled in creating comprehensive documentation including user-friendly step-by-step guides for end users and technical teams You ll play a key role in helping us build modern scalable and effective customer service experiences that integrate seamlessly with internal systems and third-party platforms Primary responsibilities will include Amazon Connect Architecture Configuration Designing configuring and maintaining Amazon Connect environments including contact flows routing profiles hours of operation and agent experience Building and optimizing Lex bots Lambda functions and Amazon Connect Tasks Integration Automation Integrating Amazon Connect with CRMs e g Salesforce HubSpot ticketing platforms e g ServiceNow Zendesk and internal tools via APIs AWS Lambda EventBridge S3 DynamoDB etc Developing automation scripts and workflows to streamline operations and reduce manual work Documentation Guides Creating step-by-step guides user manuals knowledge base articles and training materials for various stakeholders agents supervisors developers Maintaining documentation for architecture diagrams integration patterns and deployment processes Project Leadership Support Leading or collaborating on the implementation of new contact center features and migrations Troubleshooting issues monitoring performance and ensuring high availability and compliance with SLAs Collaboration Enablement Working closely with business stakeholders engineers and IT teams to translate contact center needs into scalable Amazon Connect solutions Training and mentoring internal teams on best practices configuration and ongoing support The Candidate Required skills qualifications Experience with Amazon Connect including complex setups and integrations at least 3 year preferred Deep understanding of AWS services commonly used with Connect Lambda S3 Lex DynamoDB CloudWatch etc Hands-on experience integrating Amazon Connect with CRMs and third-party platforms Strong documentation skills ability to write clear concise and visually helpful step-by-step instructions Familiarity with contact center metrics KPIs and customer experience best practices Experience with scripting or coding in Python JavaScript or Node js is a plus AWS certification especially in Connect or Solutions Architect is a plus Fluency in written and spoken English at CEF C1 level or above Preferred skills qualifications Experience with Amazon Connect Cases Wisdom Tasks and Contact Lens Understanding of TCPA compliance and secure call handling UI UX understanding for agent and customer interfaces Experience working in regulated industries e g healthcare finance Education This job description is not designed to contain a comprehensive listing of activities duties or responsibilities that are required Nothing in this job description restricts management s right to assign or reassign duties and responsibilities at any time Anthology is an equal employment opportunity affirmative action employer and considers qualified applicants for employment without regard to race gender age color religion national origin marital status disability sexual orientation gender identity expression protected military veteran status or any other legally protected factor

📌 Staff Cloud Engineer (Tamil Nadu)
🏢 Important Group
📍 Tamil Nadu