Who We Are Simpplr is the AI-powered platform that unifies the digital workplace - bringing together engagement enablement and services to transform the employee experience It streamlines communication simplifies interactions automates workflows and elevates the everyday experience of work The platform is intuitive highly extensible and built to integrate seamlessly with your existing technology More than 1 000 leading organizations - including AAA the NHS Penske and Moderna - trust Simpplr to foster a more aligned and productive workforce Headquartered in Silicon Valley with global offices Simpplr is backed by Norwest Ventures Sapphire Ventures Salesforce Ventures and Tola Capital Learn more at simpplr com Research Operations Specialist Location India Remote Team UX Research Employment Type Full-time About the Role We are looking for a Research Operations Specialist to join our growing team and help scale how we run manage and share user research across the organization This role will be critical in ensuring that research is accessible efficient and impactful enabling product managers designers and stakeholders to build customer and end-user-informed solutions What You ll Do Manage customer lists panels Maintain segment and update databases of customers and participants for ongoing research efforts Recruit participants Partner with customer experience product and design teams to identify target users coordinate outreach and schedule participants for studies Set up manage a research repository Build and maintain a centralized searchable repository of research insights to ensure teams can easily access and leverage past findings Create manage a persona library Develop maintain and evolve a library of user personas that reflect customer needs and behaviors ensuring they are regularly updated and used effectively across teams Assist PMs with research management Help product managers organize track and synthesize their research activities and findings for greater impact Create test plans support design validation Draft research plans design test protocols and assist with validating design concepts through customer feedback Run unmoderated tests surveys Set up manage and analyze unmoderated research through platforms such as UserTesting com along with customer surveys to gather quantitative and qualitative insights Evangelize research Champion the value of research across the company by creating visibility sharing insights broadly and helping teams understand how to apply findings Optimize processes Develop and streamline tools templates and workflows to make running research smoother and more scalable What We re Looking For Experience in research operations user research or a related field Strong organizational and project management skills with attention to detail Familiarity with research platforms e g UserTesting com Experience creating research plans surveys and managing design validation activities Experience developing or managing user personas a plus Excellent communication skills you know how to connect with both internal teams and external participants A proactive problem-solving mindset and ability to work independently Passion for making research scalable and impactful across an organization Why Join Us Opportunity to shape the foundation of research operations at a growing company Work closely with talented designers researchers and product teams Simpplr s Hub-Hybrid-Remote Model At Simpplr we believe that when work is positive life is better and that belief guides all we do Including how we approach our flexible work model Simpplr operates with a Hub-Hybrid-Remote model This model is role-based with exceptions and provides employees with the flexibility that many have told us they want Hub - 100 work from Simpplr office Role requires Simpplifier to be in the office full-time Hybrid - Hybrid work from home and office Role dictates the ability to work from home plus benefit from in-person collaboration on a regular basis Remote - 100 remote Role can be done anywhere within your country of hire as long as the requirements of the role are met

📌 Research Operations Specialist (Haryana)
🏢 Simpplr
📍 Haryana