TIER 1 Security Management Key technologies include Microsoft Entra Purview and Defender CATO Mimecast CrowdStrike o User account lock unlock Perform Password Resets as documented in the relevant SOP Facilitate approval rejection of Access Requests Monitoring of Provisioning De-provisioning systems and intervening escalating when necessary User Creation Deletion Modification Perform User Account Role Provisioning De-provisioning Reconciliation of Issues Related to User Accounts Entitlements Identification of false positive incidents Ongoing monitoring of Microsoft XDR DLP CrowdStrike Falcon and Cato Vulnerability remediation Reports for Patch Management Identification of incidents true positives and resolve or escalate as appropriate Remediation tracking and alerting for incident management Routing of incidents to appropriate group and following up with same Applying tactical fixes based on documented SOPs Monitor data protection and management agents report noncompliance posture Monitoring regulatory and compliance landscape First point of contact for in scope customer in IT security issues Issue escalation and communication as per the escalation matrix provided by Brinks Home Managing all requests in scope and providing coordination services Providing issue tracking and reporting Trouble ticket escalation and follow up Trouble Ticket Management responsible for opening updating managing and closing site issues trouble tickets and enhancement requests Location India - Pune Created On 12-Aug-2025