Description Location Nampula About the role Sun King is seeking a hands-on technically skilled service technician to be vital to our after-sales service in Mozambique You will be the expert on the front lines ensuring that every product returned to us is diagnosed repaired or refurbished to the highest quality standards Your work will directly impact customer satisfaction and reliance in the Sun King brand This role is perfect for a problem-solver passionate about technology quality and providing real solutions to our customers What you will be expected to do Product Diagnosis Repair Expertly diagnose faults and perform repairs on a wide range of returned Sun King solar products lamps home systems etc Accurately document the root cause of failures and repair actions taken for data analysis and reporting Refurbishment Centre Support Work within the refurbishment centre to restore products to like-new condition following standard operating procedures Efficiently manage the workflow of faulty units ensuring a swift turnaround from intake to quality-checked ready-to-use product Quality Control Conduct Incoming Quality Control IQC checks on returned products to assess their condition Perform Outgoing Quality Control OQC checks on all repaired and refurbished units before redeployment to guarantee they meet Sun King s strict performance and safety standards Technical Support Training Provide direct technical care to customers helping to troubleshoot issues over the phone or in person Assist the After-Sales team in training internal staff such as Sales Agents and Energy Officers on basic product troubleshooting and maintenance best practices Spare Parts Inventory Management Assist the management of spare parts inventory at the service centre ensuring critical components are available for repairs Report on spare parts usage and stock levels to the After-Sales Manager Any other business as assigned by your supervisor You might be a strong candidate if you have Top marks at a top 5 Regional or globally recognised University with a Diploma or degree in engineering or other relevant disciplines An advanced degree is welcome 2 years of experience in a technical repair role preferably with electronic consumer goods mobile phones or renewable energy products Strong practical skills in soldering component-level repair and using multimeters and other diagnostic tools Ability to interpret data identify trends and generate actionable insights Excellent verbal and written communication skills with the ability to distil information and comprehend how to communicate to different audiences to get results Passionate about customer service and resolving their issues The ability to maintain calm under pressure Efficiency and organizational skills Critical Thinker Powerful ability to structure problems and drive towards solutions even in ambiguous situations Entrepreneurial Spirit with qualities of being able to work with limited supervision and figure things out with innovative thinking problem-solving skills and presence of mind Demonstrates humility Motivated by the social mission to provide energy to consumers and employment to rural communities Should be a value-oriented person Excellent communication skills be able to write and speak both in English and Portuguese What Sun King offers Professional growth in a dynamic rapidly expanding high-social-impact industry An open-minded partnership culture made up of talented colleagues who are passionate by the need of innovation towards profound impact on people and the planet A truly multicultural experience you will have the chance to work with and learn from people from different geographies nationalities and backgrounds Structured tailored learning and development programs that help you become a better mentor manager and professional through the Sun Center for Leadership We place great importance on sustaining a diverse inclusive work environment We believe that innovation and learning comes from diversity on every spectrum We work to make sure every Sun King team member knows that they belong knowing that sustaining a broad workplace requires conscious effort and is a continuous journey not an end-state Sun King recruits employs trains compensates and promotes people based on their experience skills effort and results We explicitly prohibit discrimination on the basis of race religion caste national origin color gender marital status family structure sexual orientation HIV AIDS status or disability About Sun King Sun King is the world s leading off-grid solar energy company combining cutting-edge product design fintech and field operations to deliver energy access for the 1 8 billion people who live without an affordable and reliable electric-grid connection Sun King has connected more than 20 million homes to solar power across Africa and Asia adding over 200 000 homes each month Sun King makes solar products affordable to low-income households and businesses via pay-as-you-go purchase financing Sun King installs solar after customers pay a small deposit Customers then make small manageable payments of as little as US 0 11 a day via mobile money or cash Instead of paying for expensive polluting and health-damaging kerosene for lighting or diesel for power customers unlock savings through accessing solar power and after one to two years of payments customers own their solar equipment outright To date our Sun King solar products have saved customers more than 4 billion cumulatively Sun King collects payments digitally through mobile money systems and its 28 000 field agents over 650 000 payments each day Embedded electronics inside each Sun King device regulate usage based on payments similar to the operation of a pre-paid mobile or electricity meter From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops computers refrigerators and more effectively acting as a full stand-in for grid power Sun King s products cater to a wide range of income segments and energy needs Leveraging its proven distribution network and brand Sun King is expanding its range of products and services to encompass clean cooking electric mobility entertainment and more aiming to address the needs of our underserved customers Sun King employs 2 800 full time staff in 12 countries with specialties spanning product design data science logistics customer service sales software operations and more all with a passion to serve off-grid families Sun King is committed to gender diversity in the workplace Women represent 44 of Sun King s workforce

📌 Service Technician (bilingual) (Mizoram)
🏢 Sun King
📍 Mizoram