About the Role We are seeking a highly skilled Technical Business Analyst - Post Sales to act as a bridge between clients and the technical team after project delivery The role involves managing client relationships gathering enhancement requirements analyzing system workflows and ensuring smooth support operations to maximize customer satisfaction and retention Key Responsibilities Collaborate with clients post-implementation to understand business needs system issues and enhancement requests Analyze functional and technical requirements for post-sales changes updates and optimizations Document change requests create functional specifications and ensure proper sign-off from stakeholders Act as a liaison between the client and development QA teams for smooth delivery of updates Provide ongoing product knowledge training and support to clients Track and monitor post-sales deliverables ensuring timely resolution of tickets issues Conduct gap analysis to identify opportunities for improvement and automation Assist in creating post-implementation reports customer feedback analysis and performance metrics Maintain strong customer relationships to encourage repeat business and referrals Required Skills Qualifications Bachelor s degree in Computer Science Information Technology Business Administration or related field 2-5 years of experience as a Business Analyst preferably in IT software services post-sales or support-focused Strong knowledge of SDLC Agile methodologies and requirement analysis Hands-on experience with tools like JIRA Confluence Trello or ClickUp for requirement and task tracking Ability to create BRDs FRDs user stories process flows and wireframes Strong technical understanding of web mobile applications APIs and integrations Excellent communication and stakeholder management skills Problem-solving mindset with robust analytical and documentation skills Good to Have Knowledge of CRM ERP or SaaS-based products Experience in post-sales client management or customer success Basic SQL or API testing knowledge for requirement validation Job Types Full-time Permanent Pay 30 000 00 - 80 000 00 per month Work Location In person

📌 Business Analyst- Post Sales (Punjab)
🏢 eminence technology
📍 Punjab