Hiring Customer Support Executive Voice Process Location RMZ Millennia Business Park - Tower 1A Ground Floor 143 Dr MGR Road Kandanchavadi Chennai - 600096 Interview Time 10 00 AM - 1 00 PM Shift Night Shift 6 30 PM - 3 30 AM Contact Sowmya (phone hidden) Role Overview We are seeking experienced professionals with strong communication skills and a background in medical billing to join our voice support team This role involves engaging with insurance companies to follow up on pending claims and ensuring high levels of customer satisfaction Key Responsibilities Make follow-up calls to insurance companies regarding pending medical claims Handle inbound and outbound calls emails and chats professionally Provide accurate information about services and policies Resolve customer issues and escalate complex cases appropriately Maintain detailed records of customer interactions and feedback Ensure customer satisfaction through timely updates and follow-ups Collaborate with internal teams to resolve service-related concerns Meet performance metrics including response time resolution rate and customer satisfaction Required Qualifications Skills Bachelor s degree preferred Minimum 1 year of experience in Medical Billing Strong verbal and written communication abilities Familiarity with medical billing processes Active listening and problem-solving skills Ability to stay calm and professional under pressure Basic computer proficiency experience with CRM tools is a plus Key Competencies Customer-first mindset Positive attitude and patience Time management and multitasking Team collaboration and accountability Perks Perks Fixed night shift Monday-Friday Cab facility for pick-up and drop Competitive salary with performance-based incentives Comprehensive training and development programs Supportive and growth-oriented work environment Thanks Sowmya (phone hidden) HR Team Job Types Full-time Permanent Pay 25 000 00 per month Language English Preferred Work Location In person

📌 Customer Support Associate (Tamil Nadu)
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📍 Tamil Nadu