This is an exciting opportunity to join Agilent s SAP Services and Digital Integrations team as SAP Backoffice Support Lead You will be part of the high-performance SSDI SAP IT team In this role you will be responsible for managing and supporting Materials Management MM and Production Planning PP modules for our SAP landscape The role involves leading day-to-day support operations managing vendor s Backoffice support team coordinating change requests guiding vendor resources and ensuring business continuity through effective system management This includes SAP ECC S 4HANA Ariba Material Management Supplier Onboarding Advanced Planning and Optimization APO EHSM Production Planning and relevant cloud technologies The role demands strong leadership deep functional expertise and the ability to drive operational excellence across global support functions Primary responsibilities Lead and mentor a team of SAP support analysts and engineers across modules and geographies in handling incidents service requests and enhancements and problem management processes Troubleshoot and resolve issues related to procurement inventory management material master data production planning capacity planning and shop floor execution Act as the primary escalation point for complex SAP BackOffice issues ensuring timely resolution and stakeholder communication Coordinate with cross-functional teams FI CO SD QM WM PM to resolve integration issues Perform root cause analysis and implement permanent solutions to recurring problems Manage change requests including requirements gathering solution design configuration testing and deployment Ensure adherence to SLAs for issue resolution and service delivery Provide user training documentation and knowledge transfer to business and IT stakeholders Drive continuous improvement initiatives including automation monitoring and proactive issue detection Manage configuration and support for modules such as APO EHSM and PP ensuring alignment with business processes Coordinate with SAP and third-party vendors for patching upgrades and enhancement deployments Ensure compliance with internal controls audit requirements and security standards Qualifications Education Experience Bachelor s or master s degree in engineering MCA or equivalent experience Minimum 8 years of experience in SAP MM and PP module support including configuration and integration Strong functional knowledge in procurement inventory control MRP production scheduling BOMs routings capacity planning SAP Ariba including SCC CIG Contract Management and Supplier Onboarding EHSM APO Cloud integration technologies and SAP BTP Experience in managing enhancement projects or small-scale implementations Positive understanding of end-to-end supply chain and manufacturing processes Familiarity with SAP S 4HANA environment is an advantage Excellent problem-solving analytical and stakeholder management skills Ability to lead a small team of consultants and ensure efficient support delivery Proficient in creating presentations and knowledgeable in productivity tools such as PowerPoint Visio Microsoft Project and Excel knowledge of macros and VBScript is a plus Good to have A robust understanding of ITIL-based Service Delivery and Service Management processes will be beneficial for success in this role SAP MM PP certification from SAP Exposure to integration with SAP Ariba GATP GTS will be added advantage Strong communication and leadership abilities Additional Details This job has a full time weekly schedule Our pay ranges are determined by role level and location Within the range individual pay is determined by work location and additional factors including job-related skills experience and relevant education or training During the hiring process a recruiter can share more about the specific pay range for a preferred location Pay and benefit information by country are available at https careers agilent com locations Agilent Technologies Inc is an equal opportunity employer Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other protected categories under all applicable laws Travel Required 10 of the TimeShift DayDuration No End DateJob Function IT

📌 It System Design & Implementation (Haryana)
🏢 Agilent Technologies
📍 Haryana