Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application Dedicated to quality using exceptional communication skills to keep our world class systems running Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge Must have skills Business Requirements Analysis Good to have skills Service Analytics Minimum 3 year s of experience is required Educational Qualification 15 years full time education Key responsibilities aConducting research and analysing data to develop models - and suggest methods for ISA Automation team to improve their practices and processes bSolve existing business problems and or better achieve project goals cOversee the implementation of new technology and systems Technical Experiance aAt least 4 years of relevant experience bActive contributor to a cross-functional team collaborating with Reporting Analytics in other regions to drive improvement in the overall analytical support cStrong reporting and analytical skills ability to manage and analyze large and complex data sets dStrong technical analytical problem-solving and organizational skills and perform with a high level of accuracy eHaving a fair Idea of Microsoft BOT framework fAnalyzing data and logging defects through the defects management system and tracking to closure gExperience with presenting findings and clearly communicating complex information to a variety of audiences hExperience with analyzing translating and reporting data in order to identify issues trends or exceptions to drive improvement of results and find solutions iAbility to quickly adapt and learn new programs and skills Professional Technical Skills - Must To Have Skills Proficiency in Business Requirements Analysis - Valuable To Have Skills Experience with Service Analytics - Strong understanding of software application support processes and best practices - Excellent problem-solving and analytical skills - Ability to effectively prioritize and manage multiple tasks - Exceptional communication and interpersonal skills Additional Information - The candidate should have a minimum of 3 years of experience in Business Requirements Analysis - This position is based at our Bengaluru office - A 15 years full-time education is required 15 years full time education About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process Accenture is committed to providing veteran employment opportunities to our service men and women

📌 Application Tech Support Practitioner (Bengaluru)
🏢 Accenture
📍 Bengaluru