We are a global technology company developing innovative solutions for mining tunnelling and construction improving project safety environmental impact and productivity We offer premium equipment all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers We operate globally in over 30 countries with more than 1 800 experts At Normet we commit to a culture founded in our Values - Caring Committed Courageous We foster your talent with us you shine - Workshop Manager ResponsibilitiesEnsure that the workplace environment is as per the safety norms Ensure Service Engineer adopt correct protected practice of machine maintenance To monitor desired availability of the machine through DPR Monthly report Keep tab on customer outstanding Parts AMC collection within the time period assigned by the management Also responsible for collecting the C Form Should meet Project Manager Mechanical -Head on every visit discuss about the progress planning with them have signed MOM Proper timely technical support to Service Engineer Monthly meeting with team customer Ensure customer satisfaction Ensure that service dept processes are established concerning all service work to improve operational quality efficiency of the service department Increasing the customer satisfaction level Meet business targets LI-DNICome and share your courage to shine with us About Us EVERYONE HAS COURAGE TO SHINE in a courageous committed and caring company We are NORMET a passionate team of over 1 800 professionals with a global reach and a Nordic heart - on a mission to be Defining The Future Underground Together with our customers we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground We explore and deliver continuous improvement to underground construction and mining processes for increased safety productivity and profitability We are committed to solving the toughest challenges and to create lifetime value while first and foremost caring for the welfare of people and the environment Through our innovation our own technologies and complete solutions we are shining a light to the future of our industry This is why we are trusted by our customers and growing fast as the daring company who cares for every individual in our winning team on our one and only planet