Job Summary We are seeking a female ERP Customer Support Executive to provide exceptional support to our ERP software users The role involves assisting clients with ERP-related queries troubleshooting issues guiding them through system functionalities and coordinating with technical teams for escalations This is a customer-facing role requiring excellent communication problem-solving skills and a customer-first mindset Key Responsibilities Act as the first point of contact for customers seeking support regarding ERP solutions Provide functional assistance to clients on ERP modules Finance Inventory HRMS etc Understand client issues and resolve functional operational queries via calls emails or remote sessions Coordinate with technical teams for issue escalation and follow-ups until resolution Assist in user onboarding training and documentation of ERP processes Maintain accurate records of client interactions issues and resolutions in CRM systems Contribute to improving FAQs knowledge bases and support materials Maintain a qualified and empathetic approach while handling customer concerns Required Skills Competencies Female candidates only as per role requirements Bachelor s degree in Commerce Computer Applications or related fields preferred 1-3 years of experience in ERP support software support customer service Basic understanding of ERP modules Accounting HR Inventory etc Strong communication skills English and regional languages preferred Ability to multitask manage priorities and meet response timelines Customer-oriented with good problem-solving and interpersonal skills Familiarity with ticketing tools CRM systems will be an added advantage Key Attributes Empathetic and patient listener Team player with a proactive approach Quick learner with an aptitude for technology Job Types Full-time Permanent Pay 25 000 00 - 35 000 00 per month Benefits Health insurance Schedule Day shift Work Location In person Expected Start Date 11 08 2025