About Lowe s Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States With total fiscal year 2024 sales of more than 83 billion Lowe s operates over 1 700 home improvement stores and employs approximately 300 000 associates Based in Mooresville N C Lowe s supports the communities it serves through programs focused on creating secure affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need For more information visit Lowes com About Lowe s India Lowe s India the Global Capability Center of Lowe s Companies Inc is a hub for driving our technology business analytics and shared services strategy Based in Bengaluru with over 4 500 associates it powers innovations across omnichannel retail AI ML enterprise architecture supply chain and customer experience From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform Lowe s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability For more information visit Lowes India About Lowe s Lowe s is a FORTUNE 100 home improvement company serving approximately 16 million customer transactions a week in the United States With total fiscal year 2024 sales of more than 83 billion Lowe s operates over 1 700 home improvement stores and employs approximately 300 000 associates Based in Mooresville N C Lowe s supports the communities it serves through programs focused on creating safe affordable housing improving community spaces helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need For more information visit Lowes com Lowe s India the Global Capability Center of Lowe s Companies Inc is a hub for driving our technology business analytics and shared services strategy Based in Bengaluru with over 4 500 associates it powers innovations across omnichannel retail AI ML enterprise architecture supply chain and customer experience From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform Lowe s India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability For more information visit Lowes India About the Team The order-to-cash process includes all the steps from when a customer places an order to when the company receives payment Job Summary The Order-to-Cash O2C process is a critical business cycle that encompasses the entire journey of receiving and fulfilling customer orders invoicing and collecting payments It begins with order management where a customer places an order that is recorded and validated Next credit management ensures the customer s creditworthiness to mitigate financial risks Once approved the order fulfillment phase involves processing picking packing and shipping the goods or services After delivery the invoicing step generates and sends the bill to the customer The accounts receivable team then tracks and records payments while collections and dispute management handle overdue payments and customer concerns Once payments are received the cash application process reconciles them with outstanding invoices Finally reporting and analysis help businesses track performance and optimize the O2C cycle A well-structured O2C process enhances cash flow improves customer satisfaction and reduces operational inefficiencies Roles Responsibilities Core Responsibilities Manage a specific portfolio of accounts Maintain records of contacts and attempted contacts with delinquent accounts as well as records of any payments collected Contact customers with overdue accounts Initiate the dispute process on disputed invoices or misapplications Perform credit limit reviews within their designated level of authority Negotiate payment agreements within their designated level of authority Make judgment decisions regarding the status of a customer account based on thorough analysis of the customer s purchases payments history ability to pay and our business strategy Maintain strong communication with Outside Sales Representatives Customer Service and Leadership Release orders Soft collections Assist with special projects as requested Years of Experience Maximum 1 to 2 years of experience With 1 to 2 years in O2C with Collections experience must Required Minimum Qualifications Bachelors Degree Post Graduate Degree Primary Skills must have Understanding of O2C processes Experience with collection and AR management Must be able to work in night shift 8 30 PM to 5 30 AM Lowe s is an equal opportunity employer and administers all personnel practices without regard to race color religious creed sex gender age ancestry national origin mental or physical disability or medical condition sexual orientation gender identity or expression marital status military or veteran status genetic information or any other category protected under federal state or local law

📌 Process Associate - Collections (Karnataka)
🏢 Lowe's Home Improvement
📍 Karnataka