Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone DT Testing Services - Performance Engineering Performance lead driving Improvements in performance scalability and reliability of DT ServiceNow applications Work within agile software development process certify applications upgrade for release readiness in terms of performance scalability and reliability Benchmark key business flows against production scale infrastructures data volume and concurrency to simulate large customers Review customer usage patterns customer logged performance defects and enhance performance test coverage based on gaps identified Proactively suggest performance use cases and data loads for testing Create infrastructure automation and tools that drive realistic loads against the core services of our platform Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic real-world workloads Log and track performance bugs collect and report performance metrics Support engineering organizations in troubleshooting or addressing issues with performance environments maintain test branches and support merge activities Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives Learn quickly when facing new situations apply new concepts and principles to address problems Enable peers in engineering TPM and cloud teams to leverage tools built to provide related services Qualifications 12 years of experience with 2 years of experience in architecting and driving performance testing engineering projects and solutions Proven experience with concurrency multithreading and distributed system architectures Strong hands-on technical skills and experience in developing performance testing strategy performance testing process in enterprise software platforms and applications Strong communication skills and ability to work with professionalism integrity passion and accountability in a globally distributed hybrid work environment Proven skills in JMeter NeoLoad or other industry standard performance testing frameworks Strong skills in profiling monitoring root cause analysis of performance issues Exposure to monitoring and reporting frameworks such as Splunk Grafana InfluxDB ELK Kibana Highly skilled in DB SQLs analyzing performance issues at DB layer and recommending solutions Skilled in scripting programming with languages such as Java Java Script Python Shell scripts Ability to carry out root cause analysis of complex performance issues analyze results and recommend solutions Solid understanding and experience with agile software development methodologies Ability and experience in working with globally distributed cross-functional teams to drive results Strong problem-solving and analytical skills with an aptitude for learning new technologies BS MS Degree in Computer Science or equivalent with proven experience in performance testing engineering for mission critical software products services Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location Learn more here To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal prospect employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact globaltalentss servicenow com for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license