Job Title Customer Support Executive Location On-site Experience Minimum 1 Year in ISP or Network Management Domain Company FineSoft Technologies About the Company FineSoft Technologies is a leading software development company specializing in SaaS solutions tailored for Internet Service Providers ISPs Our flagship product ISPMate is a robust ISP management platform integrating Radius CRM and billing capabilities to streamline ISP operations Role Overview We are looking for a dedicated and technically sound customer support engineer to join our ISPMate product team The ideal candidate must have at least 1 year of experience in the ISP industry or working with Internet Service Provider management tools You will be responsible for supporting our clients by resolving queries assisting with onboarding and ensuring a seamless experience with the ISPMate platform Key Responsibilities Provide Level 1 Level 2 support to ISP clients using ISPMate via phone email and remote sessions Assist in onboarding and setup of recent clients including configuration and data migration Troubleshoot and resolve technical issues related to Radius billing CRM and reporting modules Guide clients through product installations updates and feature usage Document client issues and resolutions in the internal support system Escalate complex issues to the technical development team when needed Follow up with clients to ensure resolution satisfaction and gather feedback Monitor service metrics and report on performance and support quality Suggest improvements to support processes and assist in training documentation Required Skills Qualifications Minimum 1 year of experience working with ISPs or in a customer support role within a technical product environment Strong understanding of ISP operations networking basics and Radius servers Excellent communication skills in both Hindi and English Ability to troubleshoot logically and provide quick resolutions Familiarity with CRM tools ticketing systems and remote support software Bachelor s degree in computer science IT networking or a related field Preferred Experience supporting SaaS products or network management tools Basic Linux knowledge and experience with Radius or billing servers Employment Type Full-time How to Apply Send your updated resume to hr finesofttechnologies com or share it via WhatsApp at 91 (phone hidden) Job Types Full-time Permanent Pay 9 613 66 - 20 009 78 per month Work Location In person Speak with the employer 91 (phone hidden)