From Fivetran s founding until now our mission has remained the same to make access to data as straightforward and reliable as electricity With Fivetran customer data arrives in their warehouses canonical and ready to query with no engineering or maintenance required We re proud that more organizations continue to leverage our technology every day to become truly data-driven About the Role Fivetran s SaaS Connector group builds and maintains the hundreds of connectors that keep our customers data flowing As a Product Operations Manager Connectors you will own the day-to-day rhythms and tooling that let the Connector PMs ship fixes enhancements and new features quickly and safely You ll combine rigorous process management with hands-on technical chops to keep customer-visible quality high while unblocking the team to move fast This is a full-time position based out of our Bangalore office Our hybrid work model offers a blend of remote flexibility and in-person collaboration including two days in the office each week to connect and build as a team Technologies You ll Use Jira GitHub SQL Slack Google Workspace Looker Sigma Zendesk Salesforce AI tools e g GitHub Copilot ChatGPT Claude and an internal Fivetran connector observability platform What You ll Do Manage the Feature Requests Pipeline Triage and assign feature requests and partner with Product Management Engineering to remove bottlenecks and keep delivery on track Oversee the entire lifecycle of feature requests while applying strong project-management discipline to maintain clear timelines aligned stakeholders and well-managed expectations Own Team Process PDLC Design and run weekly stand-ups backlog refinement and monthly business reviews while building an evolving metrics cadence that equips product managers with timely actionable insights to drive better outcomes Lead Customer-Facing Communications Own and facilitate customer communications as part of managing the feature lifecycle Ensure messaging reflects Fivetran s voice and tone and proactively coordinate with Support and Engineering to minimize customer impact and support volume Spearhead Internal Tooling Workflows Build and automate internal tools using AI no-code tools e g Slack Jira bots SQL checks dashboards that reduce friction in the product development lifecycle Focus on enabling product managers to operate with more speed visibility and self-serve insight Automation AI governance Identify and build high-leverage automations e g release-note generation support triage customer feedback tagging to reduce manual work and accelerate delivery Champion responsible AI usage by establishing scalable frameworks for prompt engineering output review and operational monitoring Skills We re Looking For Experience - 3-5 years in product engineering or operations roles within a SaaS or data platform environment ideally 1 year supporting ETL ELT pipelines or connector integration tooling Technical Fluency - Comfortable writing non-trivial SQL queries automating workflows via scripts or low-code platforms and debugging Jenkins or GitHub Actions pipelines Automation Mindset - Proven ability to identify manual repetitive tasks and replace them with bots dashboards or internal tools that optimize team efficiency Execution Discipline - Robust understanding of Agile Scrum practices backlog hygiene and phased rollouts e g feature flags cohort-based launches capable of managing cross-functional dependencies with minimal supervision Communication EQ - Skilled at translating technical connector-level issues into clear business context and customer impact confident facilitator who drives alignment across Engineering Product Support and Go-to-Market teams Bias for Action - You move fast prototype early and iterate using real data comfortable operating with ambiguity and course-correcting quickly Values Alignment - Demonstrated commitment to Fivetran s Product norms Customer-Centric Curious Innovative Data-Driven Kind Candid Resilient Committed LI-HYBRID LI-DB1 Perks and Benefits 100 employer-paid medical insurance Generous paid time-off policy PTO plus paid sick time inclusive parental leave policy holidays and volunteer days off RSU stock grants Professional development and training opportunities Company virtual happy hours free food and fun team-building activities Monthly cell phone stipend Access to an innovative mental health support platform that offers personalized care and resources in areas such as therapy coaching and self-guided mindfulness exercises for all covered employees and their covered dependents May vary by country and worker type - please reach out to your recruiter for more information We re honored to be valued at over 5 6 billion but more importantly we re proud of our core values of Get Stuck In Do the Right Thing and One Team One Dream Read about us in Forbes Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds experiences and identities Fivetran promotes diversity equity inclusion belonging through attracting recruiting developing and retaining a diverse workforce not only because it is the right thing to do but because it helps us build a world-class company to better serve our customers our people and our communities We are committed to ensuring that all candidates have an equal opportunity to participate in our interview process If you require accommodations at any stage of the process due to a disability medical condition or any other circumstance please don t hesitate to submit your request We will work with you to provide reasonable accommodations to facilitate your participation and ensure a fair and accessible interview experience Your request and any information provided will be kept confidential and will not impact your candidacy We look forward to hearing from you and accommodating your needs to the best of our ability