We are looking for a dynamic and experienced Team Leader to join our Customer Relation Center team The ideal candidate will have strong leadership skills and a proven track record of managing call center teams effectively Key Requirements Minimum 2 years of experience as a Team Leader in a call center contact center environment Positive understanding of all call center operational aspects including Attrition retention management Shrinkage calculation control Schedule adherence roster planning Productivity quality monitoring Target vs achievement tracking and reporting Excellent communication coordination and team management skills Strong analytical mindset with the ability to work with MIS data sheets and performance dashboards Key Responsibilities Lead motivate and manage a team of Customer Relationship Executives Monitor daily call performance and ensure adherence to targets KPIs Prepare and review rosters manage shrinkage and drive schedule adherence Work closely with MIS Quality and Training teams to enhance team performance Handle escalations resolve process-related issues and maintain high customer satisfaction Share daily weekly and monthly reports with management on team performance and improvement plans What We Offer Dynamic work environment with a reputed automotive brand Opportunities for growth and career development Supportive leadership and a collaborative team culture Job Type Full-time Pay 20 000 00 - 25 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Supplemental Pay Performance bonus Experience Call Center Team Leader 2 years Required Work Location In person

📌 Team Leader - Bpo (Kerala)
🏢 Maruti Suzuki (Popular Vehicles & Services)
📍 Kerala