Job Summary We are seeking a highly skilled and experienced Senior Developer with a robust background in Customer Communication Management CCM tools and related development environments The ideal candidate will be responsible for designing developing integrating and maintaining enterprise-scale communication systems that deliver personalized customer experiences through multiple channels print email SMS web etc Key Responsibilities Design and develop customer communication solutions using CCM tools SmartCOMM Work with business analysts and stakeholders to gather requirements and translate them into scalable technical solutions Design document templates business rules workflows and integration components Implement integrations with downstream and upstream systems e g CRM billing or content repositories Optimize output generation PDF HTML etc for performance and accuracy Troubleshoot and resolve issues in production and lower environments Ensure compliance with branding regulatory and accessibility standards Collaborate closely with QA and infrastructure teams for deployment and testing Mentor junior developers and lead technical reviews Stay current with evolving CCM technologies and suggest improvements to architecture and tools Required Skills Experience 4 years of overall software development experience with 3 years in CCM tools Hands-on experience in smartcomm CCM platform Proficiency in programming scripting languages e g Java NET XML XSLT JSON JavaScript Experience integrating CCM solutions with enterprise applications Familiarity with document design data models and output formatting Strong debugging and performance tuning skills Experience with Agile Scrum methodology and version control tools like Git Good to Have Experience with cloud-based CCM deployment Understanding of print production digital delivery channels and postal compliance standards Knowledge of CI CD pipelines and containerization Docker Kubernetes Exposure to customer journey mapping or omnichannel communication strategies Qualifications Bachelor s or Master s degree in Computer Science Information Technology or related field Soft Skills Strong analytical and problem-solving abilities Excellent verbal and written communication skills Ability to work independently as well as in a team Strong time management and project leadership skills Job Location