About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more Job Role Being part of NOC support team and network operation on 24 x 7 basis include On-Call proactively own the incidents assigned by GSD or escalated by either customers or support teams and provide required resolution within agreed timelines In case of issues are outside the scope of team escalate to next second support level within NOC involve third level vendor teams for resolution of the incidents Own activities around reducing number of repeated incidents while working with respective teams Review current knowledge base run book operation procedures and fill the gaps add modify the contents to keep the knowledge base updated While owing the resolution of the incidents inform communicate updates about the progress to stakeholders carry out timely escalation as per the process participate in major incident handling calls Identify opportunities for automation of operation activities and work with related to implement solution and achieve required benefits Handle the escalation while owing the resolution of the incidents inform communicate updates about the progress to stakeholders carry out timely escalation as per the process participate in major incident handling calls VOIS Equal Opportunity Employer Commitment VOIS is proud to be an Equal Employment Prospect Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 5 Best Workplaces for Diversity Equity and Inclusion Top 10 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do