Job Information Date Opened 07 10 2025Job Type PermanentRSD NO 11413Industry IT ServicesMin Experience 8Max Experience 10City ChennaiState Province Tamil NaduCountry IndiaZip Postal Code 600018 Job Title L3 Production Support Engineer Location Pune Bangalore Job Type Full-time Job Summary We are looking for a highly skilled L3 Production Support Engineer to join our team This position will focus on providing advanced technical support for our production systems specifically in Java applications Microservices and MySQL databases The ideal candidate will have extensive experience in L3 support troubleshooting complex production issues and applying ITIL best practices in a fast-paced environment As part of the L3 support team you will be responsible for handling critical incidents resolving complex problems managing escalations and providing guidance to L1 and L2 support teams Strong communication skills and the ability to collaborate with cross-functional teams are essential to success in this role Key Responsibilities L3 Incident Management Provide advanced technical troubleshooting and resolution for critical production issues related to Java-based applications Microservices and MySQL databases Production Monitoring Proactively monitor the health and performance of applications and databases in the production environment Use tools to identify potential issues before they impact end-users Root Cause Analysis Perform deep-dive analysis of incidents and outages identify root causes and work with development teams to implement permanent fixes Escalation Management Act as the final escalation point for complex issues raised by L1 L2 teams Provide expert advice and resolution for high-priority incidents Change Management Collaborate with the Change Management team to plan and execute system upgrades patches and deployments in accordance with ITIL processes Performance Optimization Optimize the performance and reliability of Microservices and database queries in production Collaboration with DevOps and Development Teams Work closely with DevOps development and QA teams to ensure smooth transitions from development to production and support ongoing maintenance and enhancements Documentation Maintain detailed documentation for operational procedures troubleshooting guides incident reports and post-mortem analysis Knowledge Transfer Share expertise and provide mentoring to L1 and L2 teams on technical troubleshooting process adherence and best practices On-call Support Participate in a rotation for on-call support to ensure 24 7 availability for production issues Required Skills Qualifications Strong experience in L3 Production Support At least 6 years of hands-on experience in supporting production systems with a focus on Java Microservices and MySQL Proficiency in Java Advanced knowledge of Java programming debugging and troubleshooting in production environments Microservices Deep understanding of Microservices architecture deployment and troubleshooting in a distributed environment MySQL Expertise Strong experience in MySQL database management query optimization and troubleshooting in production systems ITIL Knowledge Hands-on experience in applying ITIL processes Incident Management Problem Management Change Management for production support Advanced Troubleshooting Ability to diagnose and resolve complex production issues quickly and effectively while minimizing service disruption Problem Solving Strong analytical skills with the ability to think critically and implement solutions under pressure Communication Skills Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical stakeholders Team Collaboration Proven ability to work effectively with cross-functional teams development QA DevOps in a fast-paced environment Monitoring Tools Experience with monitoring tools e g Nagios Prometheus Grafana to track system health and performance Preferred Skills Qualifications Cloud Platforms Familiarity with cloud-based environments AWS Azure etc and containerization Docker Kubernetes is a plus Automation Tools Knowledge of automation tools like Ansible Jenkins or similar is an advantage Incident Response Experience with advanced incident response and coordination during high-severity production incidents ITIL Certification ITIL Foundation or Intermediate certification is desirable Education Experience Bachelor s degree in Computer Science Information Technology or a related field 6 years of experience in L3 Production Support with a strong focus on Java Microservices MySQL and ITIL processes Why Join Us Be part of a dynamic team supporting high-impact mission-critical applications Gain exposure to cutting-edge technologies and diverse system architectures Opportunities for growth and development within a collaborative and innovative work culture Work in a rapid-paced exciting environment with the support of a talented team of professionals At Indium diversity equity and inclusion DEI are the cornerstones of our values We champion DEI through a dedicated council expert sessions and tailored training programs ensuring an inclusive workplace for all Our initiatives including the WE IN women empowerment program and our DEI calendar foster a culture of respect and belonging Recognized with the Human Capital Award we are committed to creating an environment where every individual thrives Join us in building a workplace that values diversity and drives innovation

📌 Production Support Lead (Tamil Nadu)
🏢 Indium software
📍 Tamil Nadu