About TMUS Global Solutions T-Mobile is America s supercharged Un-carrier challenging conventions and setting new standards in wireless With the nation s largest and fastest 5G network T-Mobile delivers advanced connectivity and unmatched value to millions across the U S We re unwaveringly obsessed with providing the best possible service experience driven by a spirit of disruption that fuels competition and innovation in wireless and beyond Responsibilities Monitor system health alerts dashboards and logs across cloud and on-prem infrastructure Ability to isolate functional issue with application versus platform Execute standardized runbooks for incident resolution deployments and routine tasks Perform initial triage of incidents and escalate to Sr Engineer Principal Engineer as needed to mitigate the issue to get to bypass Document recent issues gaps in runbooks and automation opportunities Provide excellent communication to stakeholders during incidents Support onboarding of new applications into the operations framework Skills Mandatory Skills Must-Have System Infrastructure Monitoring Expectation Ability to use monitoring dashboards e g Grafana Datadog Splunk Argos AIOps to identify anomalies follow alert workflows and escalate when thresholds are breached Example When a Kubernetes pod crash-loop is flagged in Prometheus Engineer should validate it against runbooks check pod logs and escalate if restart attempts fail Runbook Execution Expectation Strictly follow documented steps to resolve standard incidents escalate when steps do not apply or fail Example Use a provided runbook to restart a failed API proxy service if error persists beyond documented steps escalate to SR ENGINEER PRINCIPAL ENGINEER Incident Triage Communication Expectation Perform first-line triage of alerts gather logs metrics categorize severity and notify stakeholders in clear concise language Example For a database connection timeout collect error logs verify service reachability and provide a detailed incident note to SR ENGINEER PRINCIPAL ENGINEER before escalation Kubernetes Cloud or onprem operations knowledge Expectation Ability to check pod status understand logs and verify service endpoints using kubectl and monitoring tools Example Run kubectl get pods -n to verify if deployments are healthy Scripting Python Bash PowerShell Expectation Able to read and make small edits to scripts to automate repetitive checks Example Modify a Bash script to include an additional log path in a health check Networking Security Awareness Expectation Understand troubleshooting ping netstat curl traceroute and know when issues may be related to firewall WAF or proxy Example For an unreachable service confirm DNS resolution and connectivity before escalating to SR ENGINEER PRINCIPAL ENGINEER Documentation Knowledge Capture Expectation Accurately record steps taken during incidents suggest runbook updates where gaps exist Example After handling an alert for disk usage note missing cleanup steps in the runbook and flag for update Preferred Skills Nice-to-Have Cloud Platform Familiarity AWS Azure GCP Expectation Understand basics of cloud services VMs load balancers storage and how to navigate a cloud console Example Use AWS Console to check EC2 instance health status when a service alert is triggered Database Basics SQL NoSQL Expectation Run simple queries to validate DB connectivity and health Example Execute SELECT 1 to verify a database is reachable Automation Self-Service Mindset Expectation Identify repetitive manual steps and propose candidates for automation Example Flag that manual log collection during outages could be replaced with a script Exposure to Incident Management Tools xMatters ServiceNow Jira etc Expectation Comfortable working within ITSM incident workflows Example Log incident details in ServiceNow with accurate categorization and timestamps AI Chatbot-Assisted Ops emerging skill Expectation Use AI assistants to search runbooks or suggest remediation steps Example Ask an AI ops assistant to summarize logs before escalation Qualifications 5 years in IT operations NOC or SRE DevOps engineer role Kubernetes 101 Linux 101 Networking 101 Understanding of cloud-ready applications Understanding of observability tools Prometheus Grafana ELK Splunk etc Strong troubleshooting mindset ability to follow structured workflows Eg 5 Whys and Fishbone TMUS India Private Limited operating as TMUS Global Solutions has engaged ANSR Inc ANSR as its exclusive recruiting partner That meansthat any communications regarding TMUS Global Solutions opportunities or employment offers will be issued only through ANSR and the 1Recruit platform If you receive a communication or offer from another individual or entity please notify TMUS Global Solutions immediately TMUS Global Solutions willnever seek any payment or other compensation during the hiring process or request sensitive personal data such as bank details or government-issued identification numbers prior to a candidates acceptance of a formal offer

📌 Engineer,site Reliability (Hyderabad)
🏢 TMUS Global Solutions
📍 Hyderabad