JD - Introduction A results-driven Service Delivery Manager to lead end-to-end delivery of cloud data analytics and ETL programs The role focuses on ensuring on-time on-budget high-quality delivery driving client engagement and managing distributed teams across Agile Waterfall environments Role Service Delivery Manager Key responsibilities Own delivery of multiple projects programs scope schedule budget risks stakeholders Manage cross-functional teams onshore offshore resource planning and capacity management Ensure quality and SLAs through robust QA test automation and data testing practices Drive cloud transformation and data platform deliveries Azure GCP AWS IICS Coordinate release CI CD environment and production support activities Communicate status risks and mitigation plans to stakeholders publish metrics and closure reports Lead continuous improvement process automation tools and cost optimization Participate in proposals estimations and solution feasibility assessments Required skills experience 5 years in Service Delivery Delivery Manager roles 15-20 years in IT preferred Robust experience in Data Analytics ETL and cloud migrations Azure AWS GCP Informatica Cloud IICS Hands-on understanding of data platforms ADF Databricks BigQuery Redshift S3 GCS Familiar with CI CD and orchestration tools Jenkins Airflow Redwood RMJ test management tools JIRA qTest HP ALM Proven ability to manage QA test automation and data validation practices Domain exposure to Insurance P C Supply Chain and ERP Finance is a plus Behavioral competencies Strong stakeholder management and client-facing skills Excellent communication leadership and team-building capabilities Risk-focused pragmatic decision-maker with a drive for measurable outcomes Success metrics On-time delivery adherence to budgets SLA compliance quality metrics defect rates test coverage and client satisfaction

📌 Service Delivery Manager (India)
🏢 Hexaware Technologies
📍 India