Job descriptionCompany and benefits Job IDASSOC016473 Employment TypeRegular Work Styleon-site LocationNoida UP India TravelUp to 25 RoleAssoc Mgr Benefit Services Why UKG At UKG the work you do matters The code you ship the decisions you make and the care you show a customer all add up to real impact Today tens of millions of workers start and end their days with our workforce operating platform Helping people get paid grow in their careers and shape the future of their industries That s what we do We never stop learning We never stop challenging the norm We push for better and we celebrate the wins along the way Here you ll get flexibility that s real benefits you can count on and a team that succeeds together Because at UKG your work matters and so do you The Associate Manager has the responsibility of managing day-to-day activities of the Advantages end to end deliveries for the team of Benefits Administrators through mentoring people monitoring processes and ensuring technology is leveraged to exceed customer service level agreements SLA is required This role will actively support process and technology initiatives that will improve the operational performance of the team while providing a great customer experience Primary Essential Duties and Key Responsibilities Your main responsibility is to ensure that the day-to-day operations of the department are running smoothly and ensuring performance metrics like Timeliness Quality Productivity and other SLA s for the team are met Should be effectively able to manage performance of a team of 10 - 15 members Assist in the workload management and prioritization of day-to-day duties and projects Drive the establishment and refinement of the UKG Services and Support methodology and best practices Track and or project management of various projects to ensure timeliness Attend and or lead recurring service calls business reviews and project debrief for assigned customers Support managers and LT with automation and transformation projects supported by business Should be able to demonstrate ability to coach mentor guide the team Serve as first point of escalation for any issues that arise including problems with customers third parties internal teams and internal systems Monitor completion of requirements and provide leadership sign-off of processing and daily activities Communicate potential service issue or business issue to Leadership Team and draft propose correction and mitigation plan You are expected to demonstrate how you foster relationships with internal stakeholders by establishing and maintaining exceptional business relationships and working collaboratively Problem solving time management and priority setting skills Expected to demonstrate UKG core values Generate operational metrics to communicate and manage the performance of the production team Engage in hiring along with the manager Implement quality control measures effectively Qualification Overall 8 - 10 years of work experience in Benefits related teams with 3 years of people management experience Working knowledge of employee life-cycle U S Benefits Administration Electronic Data Interchange EDI ACA related regulations ERISA guidelines and HIPAA Compliance Ability to work in US shifts Preferred Qualifications Skills Technical experience with Benefit Administration Software and or other HCM Benefits Administration technology solutions preferred Ability to interpret Plan design requirements ACA experience is a plus Strong background in customer facing deliveries Must be proficient in Microsoft Office Excel Word and PowerPoint Industry level benefits certification will be a plus Interpersonal Skills Excellent written and verbal communication skills Conflict resolution Excellent customer service skills Ability to handle multiple tasks under stringent timelines Highly motivated and team oriented Education Certification License Bachelor s Degree in Business Accounting Commerce Computer Science or a related field or equivalent work experience will be considered Company Overview UKG is the Workforce Operating Platform that puts workforce understanding to work With the world s largest collection of workforce insights and people-first AI our ability to reveal unseen ways to build trust amplify productivity and empower talent is unmatched It s this expertise that equips our customers with the intelligence to solve any challenge in any industry because great organizations know their workforce is their competitive edge Learn more at ukg com UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace including the recruitment process Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process please email UKGCareers ukg com NOTICE ON HIRING SCAMS UKG will never ask you for a copy of your driver s license social security card or passport during a job inter ABOUT OUR JOB DESCRIPTIONS All job descriptions are written to accurately reflect the open job and include general work responsibilities They do not present a comprehensive detailed inventory of all duties responsibilities and qualifications required for the job Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change