Urgent Hiring for a leading MNC CompanyKey Responsibilities - Act as the primary point of contact for customers addressing inquiries and resolving issues promptly and professionally - Manage and oversee daily customer service operations to ensure smooth workflow and adherence to service standards - Handle escalations and complex queries with a problem-solving and customer-centric approach - Monitor and report on key customer service metrics TAT customer satisfaction complaint resolution rate etc - Collaborate with internal teams sales logistics finance technical etc to ensure timely and effective service delivery - Maintain accurate records of customer interactions and transactions in CRM systems - Identify process improvement opportunities and contribute to enhancing the overall customer experience - Support and mentor team members to ensure consistent performance and career development for Assistant Manager level - Participate in regular business reviews and provide insights on customer feedback and service trends Notice Period- Immediate Joiners ref updazz com

📌 Customer Service Role (3-7 Yrs) Gurgaon/gurugram (after-sales/customer Service)
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📍 Gurugram