A Process Trainer is responsible for developing and delivering training programs to improve employee skills in business processes tools and company policies Key responsibilities include conducting new hire and refresher training creating training materials and assessing training effectiveness through metrics like Key Performance Indicators KPIs Key Responsibilities Training delivery Conducts recent hire induction tool training and process-specific training Content development Creates and updates training modules standard operating procedures SOPs and other knowledge-base materials Training needs analysis Facilitates refresher training based on feedback from quality assurance and operations teams Skill assessment Measures the effectiveness of training programs to ensure they meet performance goals Mentorship Provides guidance and one-on-one support to employees for performance improvement Calibration Leads and participates in calibration workshops to ensure consistent understanding of processes and standards Key performance indicators KPIs Training effectiveness Measures how well training programs achieve their objectives often using KPIs Employee performance Tracks improvements in employee performance after training interventions Knowledge retention Assesses how well employees retain information for example through knowledge checks Compliance Ensures that training content is up-to-date with the latest product and policy changes Typical skills and qualifications Strong communication and customer handling skills Experience in a training role or a US healthcare process Ability to work in different shifts Any non-technical bachelor s degree BSC B-Pharma B Com BA Nursing Life Science etc Experience 3-6 years in any US Healthcare Process like Release of Information Claims Adjudication Adjustment Medical Billing RCM etc Healthcare document retrieval experience will be an added advantage

📌 Senior Analyst - Process Training (Maharashtra)
🏢 MRO India
📍 Maharashtra