Experience Required 5 Years in Telesales BPO Operations- Department Sales Call Center Operations- Reporting To Branch ManagerJob Summary We are seeking a dynamic and results-driven Assistant Manager - Telesales to lead manage and scale telesales operations within our BPO setup The ideal candidate should have over 5 years of hands-on experience in telesales with a proven ability to manage high- performing teams meet aggressive targets and maintain excellent customer service standards Key Responsibilities - Lead a team of telesales executives to achieve daily weekly and monthly sales targets - Monitor team performance and drive productivity through effective coaching and performance management - Manage and optimize daily operations including lead allocation call handling and sales closures - Conduct regular training and upskilling sessions to improve sales techniques objection handling and product knowledge - Prepare and analyze performance reports call volume conversion rates revenue metrics etc to identify areas for improvement - Ensure compliance with company policies quality standards and regulatory requirements - Collaborate with senior leadership to implement sales strategies and process improvements - Handle escalated customer queries or issues professionally and efficiently - Maintain a high level of motivation and morale within the team Key Requirements - Minimum 5 years of experience in Telesales with at least 2 years in a team leadership or assistant managerial role in a BPO or call center environment - Strong track record in meeting or exceeding sales targets - Excellent communication interpersonal and coaching skills - Proficient in CRM and dialer systems e g Ameyo Genesys Five9 etc - Ability to analyze data and generate actionable insights - Robust problem-solving and decision-making abilities - Flexibility to work in a fast-paced and target-driven environment Preferred Qualifications - Graduate in any discipline MBA is a plus- Experience in B2C sales especially in industries like insurance finance or telecom- Salary Competitive with performance incentives- Shift Day Shift ref updazz com

📌 Assistant Manager - Telesales - Bpo (5-6 Yrs) Chennai (telesales/inside Sales/bpo)
🏢 Freelance Recruiter
📍 Chennai