Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Now we re calling upon the thinkers and doers those with a natural curiosity and a hunger to keep learning keep growing People who thrive on fearlessly experimenting seizing opportunities and pushing boundaries to turn our vision into reality And as you help us create a better world we will help you build your own intellectual firepower Welcome to the relentless pursuit of better Inviting applications for the role of Management Trainee Accounts Payable - Helpdesk In this role we re looking forward you to have knowledge in Invoice processing Payment Helpdesk Customer Service T E helpdesk Responsibilities Response to customer inquiries via e-mail telephone Assist with adherence to ISO standards and requirements prepare reports as requested including open and closed status etc Perform tasks requested by the manager to reach team objective or the company s objectives based on needs Efficiently graduating the training plan dedicated to the position and the tasks Investigating and resolving any invoice mismatches in the system or reject return the invoices as per agreed procedure Accuracy and duplicate audit of data entry and invoices Vendor statement reconciliations and Manual accounts clearing Provide information on status of Invoices and or Payments relevant contact information email Resolution of supplier s queries major discrepancies vendor clarification with respect to rejected payments Taking care of customer s chat and calls and understand the queries and act accordingly Team handling experience Minimum Qualifications Preferred Qualifications Skills B Com BBA preferably in Commerce Accounting experience with customer service environment Work experience on SAP MS Office Outlook Positive communication skills in writing and speaking of English Understanding of Company and customer processes and policies Follows working instructions Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures Identifies and analyzes problems to make logical fact- based decisions Open to new concepts and ideas Willing to learn Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training