Skill required Employee Services - Employee Data Process Design Designation HR Service Delivery Specialist Qualifications Any Graduation Years of Experience 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do Improve workforce performance and productivity boosts business agility increases revenue and reduces costs Employee Services - More into query case management The design of employee data processes to manage employment data records and transactions using standard technologies and processes o Quality driven - in communications and all system transactions o Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate o Good written and verbal skills Strong English language communication skills o Excellent Customer Service skills o MS Office o Data base management o Regulatory Non- Regulatory Reporting o Regulatory Compliance Process specific o HR Outsourcing o OE CDP o Excellent communication and client relationship management skills o Timely and transparent recognition and rewards for the team o Recommend cost-effective effective procedural or production alternatives o Required to work within clear budgetary guidelines o Develop People through mentoring and resolve conflicts Drive coaching culture o Monitor and encourage the Team to create follow up on development plans o Provide Input to monthly top level service analysis for client o Develop and drive comprehensive generic training plans to meet the needs of direct reports and their ongoing requirements o Ensure high degree of compliance to the documented processes client organizational policies o Participate in the definition of current process performance baseline metrics as defined in Metrics Data Collection Plan and track report on all Operational Stats Ensure OE documentation is updated and drive OE methodologies in day to day operations o Ensure all team members have the correct skills and are trained to deliver all the contractual requirements to achieve operational excellence o Analyze root causes of Issues escalations errors and have a remedial action through process improvement Plan Manage daily staffing employee grievances if any for the geography and the specialist support teams o Work collaboratively with all Internal Third party stakeholders to achieve Business goals o Ensure adherence to policy and procedures of the organization o Good organizational prioritisation skills o Analytical and problem solving skills o Multi-cultural awareness o Passion for customer service o Team player o Results detail-oriented o Focus on high data accuracy What are we looking for Monitor Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives o Monitor measure performance through metrics audits and other processes to ensure that organizational initiatives are in place and goals are achieved o Manage and improve people performance and align them with organizational goals and objectives o Provide business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives o Participate actively in organization wide initiatives o Make decisions about the day-to-day operation of the team including monitoring of workload systems staffing and scheduling including adjusting work hours as necessary to meet deadlines e g overtime or working during holidays week ends o Monitoring the voice of the customer through surveys and other means of communication Be assertive and work through the development areas as voiced by the client Third parties or Accenture stakeholders o Encourage and drive continuous improvement measures on day-to-day basis within area of responsibility till closure Roles and Responsibilities oIn this role you are required to do analysis and solving of moderately complex problems o May create new solutions leveraging and where needed adapting existing methods and procedures o The person would require understanding of the strategic direction set by senior management as it relates to team goals o Primary upward interaction is with direct supervisor o May interact with peers and or management levels at a client and or within Accenture o Guidance would be provided when determining methods and procedures on new assignments o Decisions made by you will often impact the team in which they reside o Individual would manage small teams and or work efforts if in an individual contributor role at a client or within Accenture o Please note that this role may require you to work in rotational shifts Any Graduation

📌 Hr Service Delivery Specialist (Maharashtra)
🏢 Accenture
📍 Maharashtra