Customer Service Agent Chat Email Process START DATE 25 09 2025 APPROXIMATELY YOU MUST HAVE A LAPTOP PC FOR THIS ROLE WITH A MINIMUM 15INCH SCREEN THE ROLE IS 5 DAYS PER WEEK 36-50 hours Weekend work may will be required You must complete the assessments to be considered for this role Excevo is a leading B2B technology and outsourcing service provider company based out of England providing business and technical expertise to the global online industry Excevo offers a dynamic and rewarding workplace for high achievers looking to work and learn alongside like-minded individuals to support out clients This is a contractor role so your responsible for your own local taxes we will pay you via bank transfer monthly on or before the 5th of the following month for the previous calendar months earnings Key Responsibilities Handling customer queries on Web Chat E-mails and Social Media as per company procedure Identify and escalate priority issues to the Team Leader and Ops Team Actively participate in team meetings Key Performance Indicators Handle all queries in a polite professional manner Probe and troubleshoot customer queries and provide a suitable and satisfactory solution Escalate any issues to the Team Leader Achieve agreed KPIs and Objectives Adhere strictly to shift schedules Adhere to laid down internal policies procedures and processes Work collaboratively with the team Qualifications Passionate about customer care Good typing skill Fluent in written and spoken English Must be time flexible and able to work in a rotational shift system including Public holidays and weekends Positive attitude Able to work well under pressure and under minimum supervision A fast learner who is able to work with set targets Job Location Remote Anywhere in India Job Type Full-time Pay 266 40 per hour Application Question s Do you have a Laptop PC MINIMUM 15 6INCH SCREEN with Internet Access Are you currently employed Can you respond to at least 12 tickets per hour Education Bachelor s Required Experience Customer service 4 years Required Freshdesk or Gorgias or Shopify 2 years Required Language English Required

📌 Customer Service Advisor - Email / Chat (india)
🏢 RWUK GROUP OPERATIONS
📍 India