Job Title Call Center Executive Location Shalby Hospitals - SG Unit Department Customer Care Call Center Reports To Call Center Supervisor Unit Head Job Purpose To manage inbound and outbound calls assist patients with appointments service information and queries ensuring excellent customer service and patient satisfaction Key Responsibilities Handle inbound outbound calls in a professional and courteous manner Assist patients with appointment bookings follow-ups and hospital service information Maintain accurate patient records and update the database Address patient queries concerns and escalate unresolved issues to the appropriate department Support in telemarketing and promotional campaigns of hospital services when required Ensure call handling quality meet targets and follow scripts protocols as per hospital standards Coordinate with internal departments to provide seamless patient service Key Skills Competencies Excellent verbal communication skills in English Hindi and regional language Gujarati preferred Positive listening patience and customer-handling abilities Basic computer knowledge MS Office data entry CRM tools Ability to multitask and work under pressure Service-oriented with a positive attitude Qualifications Experience Any Graduate 1-3 years of experience in call center customer service healthcare background preferred Freshers with good communication skills may also apply Job Type Full-time Pay Up to 25 000 00 per month Application Question s This role will involve night shifts Will you be comfortable working in night shifts Work Location In person

📌 Call Center Executive (Gujarat)
🏢 Shalby
📍 Gujarat