Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible We are renowned for our technical excellence and leading innovations and for making a difference to our clients and society Our workplace embraces diversity and inclusion - it s a place where you can grow belong and thrive Your day at NTT DATA The Business Analyst is a seasoned subject matter expert responsible for working with internal and external clients to determine requirements and to define solutions to address complex business process and systems problems and improvements in the organization This role acts as a liaison among stakeholders in order to understand the structure policies and operations of an organization and to recommend solutions that enable the organization to achieve its goals Key responsibilities Acts as a bridge between the business problems and the technology solutions Analyzes transforms and ultimately resolves the business problems with the help of technology Works with internal clients and apply best practice methodologies to determine business requirements and to define solutions to address business process information and system problems improvements or change Delivers business projects in line with sponsor requirements and enterprise architecture Proactively develops and deploys enhanced services and platforms covering all the functional aspects from service product definition through to build and deployment Ensures the identification and documentation of operational gaps including user guides templates test cases and related user training Assists with the resolution of issues pertaining to the service Adheres to and follows the relevant development and support processes Communicates and escalates if any issues arise or deliverables cannot be met and request assistance to ensure closure of issues Takes responsibility for delivery of project elements with minimal supervision Performs any other related task as required To thrive in this role you need to have Seasoned understanding of business practices and processes Excellent team player who displays good client service orientation with well-developed administrative and organization skills Seasoned expertise in specific systems processes and technologies that they will be required to analyze Meticulous attention to detail whilst working under pressure Excellent verbal and written communication skills Seasoned process mapping technology knowledge Ability to build rapport and engage effectively with a variety of stakeholders Seasoned knowledge of project management methodology Excellent analytical skills with the ability to convert business requirements into operational deliverables functional requirements to meet business objectives Excellent documentation skills in particular functional requirements test cases system user documentation processes and procedures and presentations Seasoned working knowledge of Microsoft Exchange Word Excel Project PowerPoint and Visio Good understanding of systems generally used in a services organization for example ServiceNow Siebel Remedy SAP EMS would be advantageous Seasoned understanding of and experience with ITIL IT Infrastructure Library and the application of ITIL tools within a service integrator Academic qualifications and certifications Bachelor s degree or equivalent in Business or Information Technology or a related field Project management certification would be advantageous Professional in Business Analysis certification is preferred IIBA Membership required Relevant technology certification s required such as ITIL Required experience Seasoned experience as a Business Analyst gained within a technology services environment Seasoned experience as a system administrator or developer would be advantageous Seasoned experience in and with all operational aspects of a Services business preferably with a Systems Integrator Seasoned experience in the business requirement gathering use case definition process mapping and implementing new services and systems Workplace type About NTT DATA NTT DATA is a 30 billion trusted global innovator of business and technology services We serve 75 of the Fortune Global 100 and are committed to helping clients innovate optimize and transform for long-term success We invest over 3 6 billion each year in R D to help organizations and society move confidently and sustainably into the digital future As a Global Top Employer we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies Our services include business and technology consulting data and artificial intelligence industry solutions as well as the development implementation and management of applications infrastructure and connectivity We are also one of the leading providers of digital and AI infrastructure in the world NTT DATA is part of NTT Group and headquartered in Tokyo Equal Opportunity Employer NTT DATA is proud to be an Equal Prospect Employer with a global culture that embraces diversity We are committed to providing an environment free of unfair discrimination and harassment We do not discriminate based on age race colour gender sexual orientation religion nationality disability pregnancy marital status veteran status or any other protected category Join our growing global team and accelerate your career with us Apply today Third parties fraudulently posing as NTT DATA recruiters NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process for any reason Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters whether in writing or by phone in order to deceptively obtain personal data or money from you All email communications from an NTT DATA recruiter will come from an nttdata com email address If you suspect any fraudulent activity please contact us

📌 Business Analyst (Karnataka)
🏢 NTT Data
📍 Karnataka