Key Responsibilities Handle issuance reissuance cancellations and refunds of air tickets using Galileo and Amadeus GDS systems Provide client servicing support for travel queries booking modifications and schedule changes Process PNR creations fare quotations and ticketing as per client requirements Coordinate with airlines for waivers refunds and schedule change handling Ensure accuracy in fare rules tax calculations commission and refund processing Respond to customer queries via email phone chat within defined SLAs Maintain proper records of all transactions in line with company policies Liaise with internal teams and external partners to resolve client issues promptly Keep updated with airline circulars fare updates and GDS enhancements Requirements Graduate Diploma in Travel Tourism 2-5 years of experience in ticketing reservations with travel agencies or corporate travel desk Proficiency in Galileo Amadeus GDS mandatory Robust knowledge of airline fare structures reissuance refunds and cancellation policies Excellent communication client servicing skills Ability to work under pressure and handle urgent requests Attention to detail accuracy and problem-solving skills Preferred Skills Knowledge of international domestic airfare rules Exposure to MIS reporting and handling corporate clients Customer-first attitude with strong coordination skills Job Types Full-time Permanent Pay From 20 000 00 per month Work Location In person

📌 Client Servicing Executive – Ticketing & Reservations (galileo / Amadeus) (Gujarat)
🏢 Pluto Travels and Holidays
📍 Gujarat