About NCR Atleos NCR Atleos headquartered in Atlanta is a leader in expanding financial access Our dedicated 20 000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe As a Field Service Technician you are part of our services support team and your passion for providing exceptional customer service contributes to our world class high level of customer satisfaction Acting as a first line response to customers on-site in your assigned territory you will communicate in an open helpful and engaging manner with your focus being finding the right solution with each customer You will connect with our customers to address questions and resolve various problems on-site some uncommon knowing when and who to turn to for support You will organize triage customer issues and even handle some problems before they start Additionally you will always be on the lookout for preventative measures you can take escalate issues and serve as an ambassador for the NCR brand Your goal is to keep our customers completely assured and satisfied through your technical expertise and consistent and constant communication Responding to customer installation maintenance and service calls promptly and effectively Servicing electromechanical equipment like ATMs and self-checkout systems within an assigned territory Overseeing hardware maintenance installation network management multi-vendor maintenance and software support Performing maintenance repair and system overhauls like modular swaps and unit replacements Basic qualificationsKnowledge of Computer Hardware database management systems and network system management 3 years of relevant experience Freshers also can apply with suitable academic qualifications Working knowledge of Microsoft Office Suite Windows XP and Windows 2000 Diploma or GED Associate Degree or higher preferred Essential functions of this position include prolonged travel with driving several hours per day rotating and weekend shifts carrying and lifting tools parts and equipment weighing up to 50 lbs without assistance bending squatting walking standing sitting reaching working with your hands and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement NCR Atleos is an equal-chance employer It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law Statement to Third Party Agencies To ALL recruitment agencies NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes

📌 Ce-07-004 - Customer Engineer (ii) (India)
🏢 NCR Atleos
📍 India