Job title - Server Waiter Waitress Location - Folga Goa restaurant bar Reports to - Floor Supervisor Restaurant Manager Head Waiter Purpose - Deliver efficient friendly and skilled table service to ensure an excellent dining experience for guests support smooth front of house operations and help maximize sales and guest satisfaction Key responsibilities and duties - Guest service - Greet guests promptly and escort them to tables when required - Present menus explain daily specials and signature dishes including local Goan seafood specialties and answer menu questions - Make informed recommendations and upsell appropriately starters pairings desserts drinks - Order taking and delivery - Accurately take food and beverage orders confirm special requests allergies and enter orders into the POS in a timely manner - Coordinate with kitchen and bar to ensure correct and timely delivery of items - Check back with guests soon after food delivery to ensure satisfaction and correct any issues - Beverage service and responsible alcohol service - Serve beverages and cocktails according to recipe and presentation standards - Check IDs and follow responsible alcohol service policies and local liquor laws - Billing and cash pos handling - Prepare bills accurately process payments cash card digital wallets and return correct change receipts - Follow cash-handling and POS reconciliation procedures - Setup cleanliness and turnover - Set and reset tables to Folga Goa standards cutlery glassware linens condiments - Maintain dining area cleanliness remove used plates promptly and prepare tables quickly for next guests - Assist with opening and closing side duties restocking cutlery condiments napkins polishing glassware cleaning service stations - Teamwork and communication - Coordinate with hosts kitchen bar and bussing staff to maintain flow and service standards - Communicate any special guest needs allergies or complaints quickly to supervisor - Safety hygiene and compliance - Follow food safety and hygiene practices personal grooming and uniform standards - Comply with local health safety and liquor regulations and any in-house policies e g no smoking in service areas COVID health protocols if applicable - Special events and catering - Assist with setup service and breakdown for private parties events and beachside service as required - Adapt service style to buffets banquets or outdoor service when needed - Customer recovery - Handle guest complaints professionally resolve simple issues promptly or escalate to supervisor manager Qualifications and skills - Previous experience as a server in a restaurant bar or resort preferred 1-2 years - Good knowledge of food and beverage preferably with familiarity with Goan cuisine and seafood - Basic math skills and experience with POS systems - Polite friendly well spoken good command of English Additional languages a plus depending on guest profile - Strong communication multitasking and time management skills - Physically able to stand and walk for long periods carry trays and lift moderate weight - Valid age and legal permission to work any required food handler health certificate per local law Performance indicators KPIs - Guest satisfaction ratings positive reviews - Average check size and upsell success - Order accuracy and speed of service - Table turnover time and cleanliness standards - Compliance with cash POS procedures with minimal discrepancies Typical shift checklist quick - Opening Set tables stock service station check reservation list review daily specials ensure POS is logged in - During shift Greet guests take and serve orders check back with guests handle payments communicate issues to kitchen manager - Closing Clear and clean service areas polish and store glassware cutlery reconcile POS cash restock for next shift Training development - New hire training on menu POS upselling responsible alcohol service and emergency procedures - Ongoing refreshers on specials guest service standards and health safety Notes specific to Folga Goa - Emphasize warm friendly hospitality for a diverse tourist mix - Highlight local specialties and seafood know dish ingredients and allergen information Job Type Full-time Pay 11 000 00 - 14 000 00 per month Benefits Food provided Paid time off Work Location In person

📌 Server (Margao)
🏢 Folga Goa
📍 Margao