Job Summary We are seeking a dynamic and customer-oriented Customer Service Inside Sales Executive to join our team This role involves handling customer queries across India supporting lead conversions through effective communication and maintaining data integrity via CRM tools The ideal candidate should possess excellent communication skills a sales-driven mindset and a passion for delivering great service Key Responsibilities Handle PAN India inbound customer queries via calls and emails Make outbound calls to prospective leads and follow-ups as required Deliver exceptional customer service by resolving class-related issues and inquiries Share accurate schedules and batch details with customers in a timely manner Support the team with data entry and updating CRM systems Convert inquiries into enrolments through persuasive and customized sales pitches Follow up with warm leads and lapsed enquiries to increase conversions Meet and exceed weekly monthly enrolment and conversion targets Maintain CRM records including lead status call outcomes and follow-up actions Prepare and share regular reports on lead quality conversion trends and feedback Collaborate with management to optimize the sales and customer service process Required Skills Qualifications Proficient in English written and spoken strong sentence construction and grammar Ability to converse fluently in Hindi when required Strong telephone etiquette communication and interpersonal skills Basic to intermediate computer skills familiarity with CRM systems preferred Working knowledge of MS Excel including VLOOKUP and basic reporting Strong persuasion and negotiation abilities with a target-oriented approach Ability to manage objections and close sales effectively over the phone Comfortable working in a fast-paced high-pressure environment Open to working overtime or flexible shifts as per business needs compensated accordingly Preferred Qualifications Prior experience in call center customer support or tele-sales roles is a plus Knowledge of CRM tools Zoho Salesforce or similar is an advantage Previous experience in the education or training industry is desirable What We Offer Market-competitive salary with performance-based incentives Growth opportunities within a fast-growing company Supportive work environment and collaborative team culture Job Types Full-time Permanent Pay 29 800 00 - 32 000 00 per month Benefits Paid sick time Application Question s Are you willing to relocate in Mumbai How you handle customer retention Experience Telecalling or related field 3 years Required Work Location In person

📌 Executive -call Centre (Maharashtra)
🏢 gusri solutions
📍 Maharashtra