Key Responsibilities Conduct post-purchase calls to customers to gather Customer Satisfaction CSAT feedback and ensure a seamless after-sales experience Record and analyze feedback sharing insights with sales and operations teams to enhance service quality Manage Instagram queries DMs comments ensuring prompt brand-aligned and empathetic responses Maintain a structured feedback log for continuous service improvement Escalate issues or concerns to relevant teams for quick resolution while keeping the customer informed Monitor brand mentions comments and customer interactions on social media platforms to safeguard brand reputation Support the online sales and marketing team by highlighting recurring queries FAQs and potential leads from Instagram Experience Fluent in English Humble tone Fresher will also work Job Type Full time Pay 15 000 00 - 22 000 00 per month Application Question s Are you fluently in English What is your current salary Work Location In person