Greet customers when they arrive at the Service Centre and make them comfortable Ascertains vehicle problems and services by listening to customer s description of symptoms clarifying description of problems conducting inspections taking test drives checking vehicle maintenance records examining service schedules etc Verify warranty and service contract coverage by examining records and papers explaining provisions and exclusions Develops estimates by costing materials supplies and labour calculating customer s payment including deductibles Prepare manual job cards by describing symptoms problems and causes discovered as well as repairs and services required obtaining approval and signatures of customer entering Job Card into service in DMS Maintains customer rapport by explaining estimates and expected return of vehicle obtaining customer s approval of estimates answering questions and concerns arranging towing and temporary transportation Ensure the availability of spare parts required Enhances organization reputation by accepting ownership for accomplishing recent and different requests exploring opportunities to add value to job accomplishments Adherence to the timeliness for the service repair schedule and process Prepare tax invoice and gate pass Ensure customers approval for any additional work required additional cost involved Verbal or Written related to service repair After completion work inform to customer regarding payment Follow up with hold job card reason closing the same Ensure Instant Feedback Form is taken from all customers to improve customer experience Coordinate between the workshop Workshop Supervisor Floor In-Charge Spares Warranty AMC Dept and Service Manager Informing customer about further observations to help in less breakdown or better service Ensure all job cards are accurately and timely updated in DMS as per specified guidelines Job Type Full-time Pay 10 247 00 - 15 000 00 per month Benefits Flexible schedule Health insurance Expected Start Date 30 09 2025

📌 Service Advisor (Kerala)
🏢 Important Company of the Sector
📍 Kerala