Job Title Customer Support Associate - L1 L2 L3 Full-Time Customer Service Associate Executive Level 2 3 Location Cybercity Magarpatta Pune Experience Required L1 Freshers to 6 months L2 6 months to 1 year L3 1 year and above Shift Timing 6 30 PM to 3 30 AM IST Candidates should be flexible to work extended hours as needed Working Model Work from Office WFO - 5 days a week Fixed weekly off Saturday Sunday Key Responsibilities Handle customer queries via chat email voice support based on role level Provide Level 1 to Level 3 technical or process support as per business requirements Troubleshoot and resolve basic to moderate technical issues Maintain high levels of customer satisfaction Accurately log all customer interactions into the system Meet defined productivity and quality standards Escalate unresolved issues to higher support levels where applicable Required Skills Excellent verbal and written communication skills in English Valuable typing speed minimum 30 WPM with 90 accuracy Basic computer literacy and familiarity with MS Office tools Excel Word Ability to multitask and navigate between tools systems Analytical and problem-solving skills Team player with a positive attitude Pre-requisites Candidate must be an Indian citizen aged 18 years or above No active backlogs at the time of joining Willingness to work in night shifts and WFO Work from Office model Must be based in or willing to relocate to Pune Preferred for L2 L3 roles Prior experience in international voice chat email process Exposure to handling customer queries in a BPO KPO setup Familiarity with SLA-driven support environments Why Join Us Dynamic work environment with learning growth opportunities Fixed weekend offs Opportunity to work in a global support role Competitive salary and performance-based growth Job Type Full-time Pay 300 000 00 - 400 000 00 per year Benefits Food provided Health insurance Education Bachelor s Required Experience Typing 1 year Required Language English Required Work Location In person

📌 Customer Service Executive (Maharashtra)
🏢 First Phoenics Solutions
📍 Maharashtra