Job Title Quality Analyst Location Dahisar Mumbai Employment Type Full-time Job Summary We are looking for a detail-oriented and analytical Quality Analyst to assess the quality of services processes or products and ensure they meet organizational and industry standards The ideal candidate will have strong observation skills an analytical mindset and a commitment to continuous improvement Key Responsibilities Monitor and review business processes customer interactions or system outputs for quality assurance Identify issues deviations or gaps in processes and document findings accurately Design and execute test plans manual or automated to validate system functionality for IT roles Evaluate customer service calls emails chats to ensure compliance with quality standards for BPO Audit documents claims or billing information for accuracy and compliance for healthcare or medical billing Provide explicit actionable feedback to team members to improve performance and quality metrics Collaborate with teams such as operations development support and compliance to resolve quality-related issues Maintain records reports and dashboards to track quality metrics over time Recommend process improvements or quality control procedures for higher accuracy and efficiency Stay updated with industry best practices and compliance requirements Required Skills and Qualifications Bachelor s degree in any discipline preference for IT business or healthcare backgrounds 1-3 years of experience in a quality analyst QA tester or auditing role Strong attention to detail and excellent analytical skills Job Types Full-time Permanent Pay 20 000 00 - 30 000 00 per month Benefits Provident Fund Work Location In person

📌 Quality Analyst (Maharashtra)
🏢 MedDirect Services Private
📍 Maharashtra