Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally Through ourdeep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teamsimplementdata technology and AItocreate tomorrow today Get to know us atgenpact comand onLinkedIn X YouTube andFacebook Inviting applications for the role of Principal Consultant - Product Support Engineer - Wireless The Product Support Engineer plays a pivotal role in ensuring customer satisfaction and product reliability by delivering timely and effective technical support This role is the heartbeat of post-deployment success acting as the primary point of contact for clients experiencing technical issues and helping internal teams resolve product challenges The Product Support Engineer not only troubleshoots issues but also provides proactive guidance documentation and collaboration to enhance the overall product experience As a L4 L5 Product Support Engineer - Wireless you will be responsible for providing comprehensive technical support for wireless network products including Wi-Fi and Bluetooth solutions across consumer and enterprise environments Your goal is to ensure stable high-speed and secure connectivity for all users Responsibilities Take ownership of Tier 3 4 escalations complex high-priority incidents unresolved by L1 and L2 teams Perform deep-dive diagnostics using log analysis database queries backend trace captures and code-level reviews in collaboration with engineering Work on critical production issues performing hotfix deployments rollback planning or system restarts with minimal downtime Manage product launches ensure communication of Key issues identified LRK and Product issues to contact centres on high priority Lead Root Cause Analysis RCA efforts and generate detailed post-mortems for major incidents Build and maintaininternal KBs troubleshootingSOPs and Customer recovery SOPs Recommend and implement automation or self-healing scripts for recurring technical issues Work on critical production issues performing deployments rollback planning on updates or system restarts with minimal downtime Working with L4 to drive product improvements and customer service skills Working with contact centres to drive CE scores Issue resolution and Customer satisfaction Driving KCS and BPM Process article creation Review new knowledge articles created and identify opportunities to improve web experience for customers Handle wireless network troubleshooting involving connectivity drops packet loss poor signal strength and speed inconsistencies Guide users in choosing appropriate wireless bands 2 4GHz 5GHz 6GHz channel selection and positioning of routers access points Support driver-related issues including installation failures compatibility problems and OS update conflicts Troubleshoot Bluetooth pairing audio lag device drops and coexistence issues with Wi-Fi Provide support in configuring advanced router settings such as QoS channel bonding and WPA3 security Utilize packet capture tools Wireshark and signal analysis software Acrylic WiFi Ekahau NetSpot to perform deep diagnostics Escalate chipset-level bugs and firmware-related problems to engineering and collaborate on resolutions Qualifications we seek in you Minimum Qualifications Bachelor s degree in Electronics and Communication Engineering ECE Electrical and Electronics Engineering EEE Computer Hardware EngineeringOr related technical fields Preferred Qualifications Skills Strong knowledge of wireless networking protocols IEEE 802 11a b g n ac ax be and Bluetooth versions 4 0-5 4 Understanding of network layers IP addressing NAT DHCP DNS and troubleshooting methodology Familiarity with Windows Linux and Mac OS network stack Experience in enterprise or home networking environments including mesh systems Excellent documentation skills - able to create support guides and step-by-step walkthroughs Preferred Qualifications CWNA or CompTIA Network certification Familiarity with enterprise security protocols like WPA2-Enterprise RADIUS and EAP Experience with IoT device connectivity troubleshooting Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic quick-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobPrincipal Consultant Primary LocationIndia-Bangalore ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingJul 31 2025 2 42 33 AM Unposting DateAug 30 2025 1 29 00 PM Master Skills ListConsulting Job CategoryFull Time

📌 Principal Consultant - Product Support Engineer - Wireless (Karnataka)
🏢 Genpact
📍 Karnataka