Key Responsibilities Deliver New Hire Training NHT for US healthcare voice process Health and Welfare domain Conduct regular refresher and upskilling training sessions based on process updates and quality gaps Collaborate with Quality and Operations teams to identify training needs Design update and maintain training content SOPs and job aids Monitor training effectiveness through assessments mock calls and certification processes Maintain training MIS and prepare weekly monthly training performance reports Ensure compliance with HIPAA and other regulatory guidelines in all training content Support nesting and transition phases for recent joiners to ensure seamless ramp-up
📌 Process Trainer (us Health Care) (Haryana)
🏢 TELUS Digital
📍 Haryana
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