Location Noida WFM Experience 8-12 years Department Product Management Reporting to AVP - Product Management About the Role We are seeking a dynamic and results-driven Product Manager to lead the strategy roadmap and delivery of Workforce Management WFM solutions within EXL You will work closely with cross-functional teams stakeholders and clients to design and optimize innovative products that drive efficiency operational excellence and value for our customers Key Responsibilities Product Ownership Lead the end-to-end lifecycle of WFM products including ideation requirements gathering roadmap development prioritization release planning and continuous improvement Strategy Vision Define and articulate the product vision strategy and objectives for WFM solutions in alignment with EXL s business goals and market trends Stakeholder Management Collaborate with clients business leaders operations technology and support teams to understand needs gather feedback and drive adoption Market Competitor Analysis Conduct research on industry trends competitor products and customer requirements to inform product development and positioning Requirement Gathering Translate business needs into clear product requirements PRDs user stories and acceptance criteria Agile Delivery Work with engineering and design teams in an Agile Scrum environment to deliver high-quality features on time and within scope Go-to-Market Support go-to-market activities including product launches training sales enablement and marketing communications Performance Measurement Define KPIs monitor product performance and drive data-driven decision-making to maximize product impact Risk Management Identify product risks and implement mitigation strategies Required Skills Qualifications Bachelor s degree in Engineering Business Computer Science or a related field MBA preferred 6-10 years of experience in Product Management preferably in WFM BPO BPM SaaS or enterprise platforms In-depth knowledge of Workforce Management processes technologies and best practices forecasting scheduling real-time management reporting etc Solid understanding of the EXL business model client needs and operational processes Proven track record of delivering enterprise-scale products from concept to launch Excellent communication presentation and stakeholder management skills Strong analytical problem-solving and decision-making abilities Hands-on experience with Agile Scrum methodologies and tools e g Jira Confluence Aha Familiarity with data visualization analytics and reporting tools is a plus Preferred Skills Experience working with BPO BPM clients and operations Prior exposure to AI ML-driven WFM tools or automation technologies Certifications Certified Scrum Product Owner CSPO PMI-ACP or equivalent

📌 Manager (Noida)
🏢 EXL Service
📍 Noida