Position Summary The IRD Captain is responsible for leading the in-room dining team to deliver exceptional service to hotel resort guests This includes coordinating room service orders ensuring timely delivery maintaining hygiene and presentation standards and assisting with training and team supervision Key Responsibilities Supervise and coordinate daily operations of the in-room dining team Ensure all food and beverage orders are delivered accurately promptly and in line with service standards Provide personalized service to guests anticipating their needs and preferences Oversee the preparation and setup of trays trolleys and amenities Maintain cleanliness and order of IRD stations pantries and equipment Handle guest complaints and feedback professionally and escalate issues when necessary Train mentor and guide IRD attendants to ensure consistent service Check the quality and presentation of food and beverages before delivery Collaborate with kitchen and stewarding teams to ensure smooth operations Monitor inventory and requisition supplies as needed Ensure adherence to health safety and sanitation regulations Qualifications Skills Minimum 2 years of experience in F B service with at least 1 year in a supervisory or captain role Prior experience in room service or luxury hospitality preferred Strong communication and interpersonal skills Excellent organizational and time-management abilities Attention to detail and guest-oriented mindset Ability to lead and motivate a team Knowledge of POS systems and order tracking tools Flexible with work shifts including weekends and holidays Job Type Full-time Pay 15 000 00 - 22 000 00 per month Perks Food provided Schedule Day shift Morning shift Rotational shift Work Location In person